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Company Name : Frost-Arnett
Location : Loveland, CO 80538
Position : Healthcare Patient Account Representative – Work From Home Loveland CO AREA
Job Description : The Patient Account Representative is a key function supporting the company’s 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication.
PRIMARY RESPONSIBILITIES
Communicate clearly, concisely, and effectively both verbally and written.
Must have a working knowledge of a Windows based system, experience in word processing and database entry a plus.
Must possess interpersonal skills to handle sensitive and confidential situations.
Position continually requires demonstrated self-confidence, skill, and diplomacy.
Persuade customers to resolve their accounts within the payment and settlement criteria.
Some analytical ability is required to gather information from consumers, find solutions and prioritize work.
Work requires continual attention to detail in data entry of information related to consumer interactions.
Knowledge of healthcare billing and/or collections practices preferred.
Strong listening skills – Ability to listen and understand directions
Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
Performs other duties as assigned.
Work Hours: Flexible Work Schedule, Monday – Friday
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required.
Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette.
Prior PC and keyboard knowledge is a mandatory requirement.
Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. Must have a working knowledge of a Windows-based system, experience in word processing and database entry a plus.
Knowledge of healthcare billing and/or collections practices preferred.
SKILLS & ABILITY
Exceptional customer service skills consisting of verbal and written communication.
Ability to converse and respond to common inquiries from consumers and members of the public.
Ability to write business-related documents such as letters, emails and other business correspondence as needed.
Analytical and problem-solving
Strong individual work ethic possessing the ability to work within a team highly driven, self-starter with the ability to work independently as well as contribute to a team
Ability to define problems, collect data, establish facts, and draw valid conclusions.
LANGUAGE SKILLS
Ability to converse and respond to common inquiries from senior management as well as all other internal customers.
Ability to write business-related documents such as letters, emails and other business correspondence as needed.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift to 20 pounds.
WORK ENVIRONMENT
The employee works in a temperature-controlled office environment. The employee sits at a desk during regularly scheduled work hours, answers and makes telephone calls using a standard telephone, types on a standard keyboard, and reads and comprehends information from a computer terminal and/or written resources.
COMPENSATION & BENEFITS
This position is in Colorado, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Pay is starting at $16 per hour
The company benefits package for full time employees includes medical, dental, vision, PTO, holiday pay, and accident insurance. We offer a flexible scheduling, paid training, and a great work environment!
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, physical disability, mental disability, veteran status, sexual orientation, gender identity, gender expression, ancestry, creed Immigration status, pregnancy and medical related conditions, marital status, or any other reason prohibited by law.
Qualifications
Education
Required
High School or better.
Experience
Preferred
2 years: How many years’ of experience do you have in customer service?
This post is listed Under Colorado jobs
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