Help Desk Analyst I Job Vacancy in Mutual of Enumclaw Insurance Company Enumclaw, WA 98022 – Latest Jobs in Enumclaw, WA 98022

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Mutual of Enumclaw Insurance Company
Location : Enumclaw, WA 98022
Position : Help Desk Analyst I

Job Description : Overview: Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. Our employees are proud of our thoughtful approach to insurance, and it shows. In November 2021, for the tenth year in a row, we were recognized as one of Washington’s 100 Best Companies to Work For by Seattle Business magazine (based on a survey of our employees)._Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals, families, farms, and businesses. We currently operate in Washington, Oregon, Idaho, Utah, Arizona, Montana and Wyoming._*One* open position will be located in Western Washington State. This position will work in a hybrid capacity between our Enumclaw, WA office and remotely.Benefits include but are not limited to medical, dental, vision, cash balance and 401(k) plans with company match; life insurance; employee discount on personal insurance; wellness reimbursement program; paid parental leave and an annual bonus plan.This position reports to Help Desk Manager. This role works under general supervision regarding routine matters and close supervision regarding non-routine matters. This position will provide technical support to business unit systems users, respond to incoming calls and email requesting support.In addition the role will provide troubleshooting and diagnostic services to end users and stakeholders. Expectations also exist to cross train for broader capabilities in the assigned IT specialty area.Responsibilities:Tracks customer issues and requests via ticketing system.Accurately and concisely documents progress toward resolution.Perform all support over the phone and occasional physical troubleshooting of hardware.Initiates timely updates to customers on ticket status to keep customer informed of developments revealed during research and/or progress toward resolution as well as follow-up after resolution for customer satisfaction.Researches and comprehends all pertinent customer information and uses known error information which is contained in online documentation to resolve customer issues and requests.Maintains and updates records for asset management system.Creates companywide communications during technical outages and other major incidents.Utilize project management skills to ensure all tickets are responded to within the appropriate time period, and proactively escalate internally as necessary.Ensure that all equipment is provided to employees, including estimating shipping times.Provide support for VOIP telephone systems, including handsets and conference room phones.Use Active Directory to grant permissions and other general access management duties.Provide support for PC users, including office and remote employees.Install and configure workstation, telephony, video, and mobile hardware/software as required.Provide preliminary troubleshooting for network issues, telephony issues, application support and access issues.Determines whether satisfactory and timely progress is being made by responsible workgroup and escalates to management team as needed.Collaborate with members of the IT team, assist with various departmental projects, provide on-call and rotational assignment support, and perform operational tasks as assigned.Develops and applies technical skills to provide front line support for PC hardware, software, peripheral devices, and network connectivity support for users. Respond to, diagnose, and track/document problems with users. Perform problem recognition, research, and resolution steps.Write clear, precise, and thorough documentation.Keep documentation updated in the knowledge management area of SharePoint for users and technicians.Identify, innovate, and suggest new procedures, and/or opportunities to streamline IT Department processing and record-keeping systems and practices. Make recommendations, and implement procedural changes as directed.Qualifications: Required Skills/Abilities: Associates’ or technical degree (or equivalent experience), and MS certification preferred.A+ Certification desiredExcellent, written and verbal communication skills, with proven ability to interface effectively with customers and work associates. Demonstrated organization/analytical skills with ability to prioritize and multi-task.Help Desk, Customer Service and technical services or computer support experience required.Troubleshooting support knowledge/experience with Windows 10 and higherKnowledge/skills of MS Office, ticket entry, and Web navigationBasic Knowledge of Active DirectoryCommitment to remaining technologically current.Proven ability to work effectively in a fast-paced environment, while maintaining accuracy and attention to detail.Ability to meet requirements for after hour, on-call, and weekend work as necessary.Demonstrated ability to adhere to schedule and attendance requirements.*Education and Experience: *AS degree in related field or equivalent experience1+ years of college in computer science or related field OR equivalent experience1-2 years’ experience working on Windows client devicesMicrosoft Office suite of application experience desiredA+ Certification desiredMicrosoft 365 certification or ability to obtain within 90 days of hire*Physical Requirements: *Lifting of 15lbs. Prolonged periods of sitting at a desk and working at a computer, including video conferencing.Location: 1460 Wells St., Enumclaw, WA 98022Job Type: Full-time

This post is listed Under  Washington jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company