Implementation Coordinator Job Vacancy in ProService Hawaii Honolulu, HI 96825 – Latest Jobs in Honolulu, HI 96825

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Company Name : ProService Hawaii
Location : Honolulu, HI 96825
Position : Implementation Coordinator

Job Description : Who We Are

At ProService Hawaii, we empower local businesses to succeed by offering a bundled solution to help employers hire, retain and manage their employees. As Hawaii’s leader in HR outsourcing and administration for over 25 years, our clients get access to a full service solution for their HR needs, at an affordable cost. For more information about our purpose and solution, visit Proservice.com.

Becoming an employee of ProService means that becoming part of our #PROhana. As one of Hawaii’s Best Places to work for 15 straight years, we strive to grow high performing people backed by our Employee Promises of freedom to grow, a #PROhana of amazing people, and opportunities to make your mark and affect change. To learn more about our culture, visit Proservice.com/career

Role Overview

We’re looking for an Implementation Coordinator to deliver a best-in-class onboarding experience for new clients as they begin their partnership with us. You’ll be the first and main point of contact during their onboarding journey post-sales, providing awareness of their onboarding milestones and learning experiences on our services and products. This role will simultaneously manage multiple client implementations with varying due dates, collaborating with client contacts and internal departments to ensure a successful 1st payroll process, and ensure a warm transfer to their service team.

This role executes all onboarding responsibilities for small business client groups. This role simultaneously manages multiple client implementation projects with varying due dates and deliverables both to the clients’ and internal departments needs.
What You’ll Do

Own client engagement and coordination for the entire implementation lifecycle.
Conduct employee onboarding & implementations, user level training, system setup, configuration, and demonstrations of core and add-on products.
Through thoughtful, curious client listening and engagement, demonstrate in-depth working knowledge and understanding of the following:
ProService’s contractual conditions & service standards/expectations
HRMS product knowledge & technical functionality to identify technical solutions to ensure timely and accurate configurations that meet client satisfaction and adoption.
Various HR topics including payroll, HR compliance, basic time & attendance, insurance programs (healthcare and workers’ compensation)
What You’ll Bring

Experience
Minimum of 3 years of customer service experience in a fast-paced, professional, business environment that required strong attention to detail.
Prior experience in HR, payroll, benefits and/or general business administration a plus.
Proficient with Excel, Word, and Google Applications. Ability to quickly learn new platforms and systems including configuring, training and supporting on multiple systems.
Customer Focus – Passion for providing exceptional customer experiences that provide satisfaction and results that serve to the client’s needs while being mindful of the operational impact to maintain expectations. Ability to establish partner relationships and be visible and accessible.
Organization and Planning – Strong organization and time management skills. Able to focus on key priorities while effectively juggle multiple projects and tasks with tight deadlines. Able to adjust quickly to changes and reprioritize throughout the day. Upholds strong attention to detail and high standards for accuracy and timeliness.
Judgment/Decision Making – Confident in judgment and decision making.
Intelligence – Demonstrates ability to acquire understanding and absorb new information rapidly.
Verbal & Written Communication – Strong verbal and written communication skills with an ability to address varying levels of business professionals. Ability to break down complex concepts into easy, understandable ways for a client to understand. Possess strong business acumen.
Benefits & Perks

Paid Parental Leave
Student Loan Repayment Assistance
401k Company Match
Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time.
Company contribution towards individual healthcare plans (medical, drug, vision, and dental)
Flexible Spending, Life, and Accident insurance programs
ProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact talent@proservice.com or you may call us at 808-394-8878.

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