Information Services Specialist Job Vacancy in Honolulu Community Action Program (HCAP) Honolulu, HI – Latest Jobs in Honolulu, HI

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Company Name : Honolulu Community Action Program (HCAP)
Location : Honolulu, HI
Position : Information Services Specialist

Job Description : Up to $1,000 paid in hiring incentives!Aside from a highly rewarding job and competitive salary, we offer a strong benefits package, which includes: a 403(b) retirement plan with matching contributions; full health, dental and vision insurance coverage; up to 21 days paid vacation and 21 days paid sick leave; all State and Federal holidays; group term life insurance; AFLAC supplemental benefits; a flexible spending account; employee assistance program support; and potential higher education tuition assistance.For more information, please visithttps://www.hcapweb.org/hcap-employment/**All interested applicants must submit an HCAP employment application along with their resume**======================================PRIMARY PURPOSE: The Information Technology Specialist provides information and computing services, networking and internet services, training and technical support to all Head Start staff.CORE COMPETENCIESCommunications – Must be able to communicate and work effectively with people of diverse social, economic and racial backgrounds. Must have the ability to read and write English at a high school level.Teamwork – Has the ability and desire to work cooperatively with others on a team and as appropriate as a team leader. Demonstrates interest, skill, and success in getting groups to learn to work together.Problem Solving – Has the ability to systematically identify and define a problem, determines the cause of the problem, identify, and prioritize and select alternatives for a solution, and implement a “best fit” solutionBuild Collaborative Relationships/Teamwork – Develops and maintains win/win relationships and partnerships. The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.Decision Making/Problem Solving/Analytical Ability – Able to make difficult and appropriate decisions in a timely manner.Self Development – Has the ability to demonstrate self-initiative and motivation for continuous learning, personal development and personal growth.ESSENTIAL POSITION RESPONSIBILITIES includes the following:Setup and maintain hardware and electronic devices, install and configure software on personal computers, electronic devices, and related peripheral equipment. (Include but not limit to desktops, laptops, printers, scanners, projectors, copiers, cell phones, VoIP phones system, hotspots, iPads, cameras, smartboard, modems, routers, switches, firewall, network attached storage, PoE devices, network equipment, etc.).Setup, configure, maintain, input, review, retrieve data, and generate reports from ChildPlus and Teaching Strategies systems.Setup and maintain Gmail accounts and groups.Run and test network cables and its connections.Maintain systems security, monitor social media activities, monitor network and internet traffic.Maintain and update intranet and websites.Maintain and update all computer and electronic devices inventory.Conduct monthly systems backup.Troubleshoot problems on hardware and software, database, email, network, intranet, and websites.Provide training and technical assistance to all staff.Assist the Head Start Manager in technological purchases, end-user guides’ development, forms revision, technical instruction development, and department planning.Perform other related duties as assigned or required.MINIMUM QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.EDUCATIONBachelor’s Degree from an accredited college or university with a major in Information and Computer Sciences, MIS or any other closely related field.EXPERIENCETwo (2) years experience in computer related fields, i.e., hardware & software, data processing, email, networking, social media, and website development, etc.Comprehensive knowledge of PC hardware, software, and electronic devices setup, installation, troubleshooting, and repairing.Comprehensive knowledge of database concepts & management, and website development.Comprehensive knowledge of LAN, VPN, remote access, and its terminologies & topologies.COMMUNICATION SKILLSAbility to write technical/instructional manuals for training and documentation purposes.Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures or governmental regulations.Ability to write clear and effective reports, proposals, letters, etc.Ability to effectively present information and respond to questions from groups of managers, clients, customers, government agencies, and the general public.Must possess excellent verbal and written communication skills.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to analyze problems and events and develop effective solutionsAbility to interpret a variety of instructions furnished in written, oral, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONSPossess a valid driver’s license and have daily access to a licensed/insured vehicle.Must furnish proof of State of Hawaii “Criminal History Record Clearance” and FBI fingerprint check for Head Start Department.REQUIRED SKILLS, KNOWLEDGE & ABILITIESAble to maintain a high level of confidentiality.Must be detail orientated and accurate.Must be able to read, write, and speak in Standard English.Able to accept supervision and work with staff and community social services providers cooperatively.Able to work alone and as part of a team.Have the ability to train others in computer use and software applications.Have knowledge of relational databasesHave knowledge of LAN, VPN, VoIP, remote access, and its terminologies and topologies.Must be able to communicate and work effectively with people of diverse social, economic, and racial backgrounds.Must possess the ability to work well with others in a team environment, courteous, and efficient manner.DESIRED SKILLS, KNOWLEDGE & ABILITIESKnowledge of Microsoft Operating Systems.Knowledge of networking hardware (e.g., routers, switches, hubs, cabling, modem, etc.)Knowledge of computer hardware maintenance and replacement of parts (e.g., motherboards, hard drives, RAM, batteries, etc.)Knowledge of VPN, network security, and practices.Knowledge of File and Print servers, Cloud Computing, and Social Media.Knowledge of TCP/IP, DHCP, Static IPs, VoIPKnowledge of Microsoft Access, Word, Excel, PowerPointKnowledge of Dreamweaver, TeamViewer, Photoshop, WordPress, Teaching Strategies, and ChildPlus.Knowledge of, and agreement with, the goals and objectives of the agency’s programs and their interdisciplinary team approach towards the needs of our clients.Knowledge of the characteristics of low income areas on Oahu and social services/community services and resources throughout Oahu.Job Type: Full-timePay: $40,911.00 – $82,641.48 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:Bachelor’s (Preferred)Work Location: One location

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