Inside Sales Representative Job Vacancy in Spectrum Mililani Town, HI 96789 – Latest Jobs in Mililani Town, HI 96789
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Company Name : Spectrum
Location : Mililani Town, HI 96789
Position : Inside Sales Representative
Job Description : Our agents start with an hourly base pay of $20.00/hr along with lucrative commission and incentives for a target hourly earnings of $25.78/hour or $53,626 annually. Top performers have the potential to earn $85,000 annually with incentives. You may also qualify for free internet, TV, and phone services (restrictions do apply).JOB SUMMARYThe purpose of the Spectrum Customer Service Sales Representative – Inbound SalesRepresentative is to maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new residential customers, and solicit existing residential customers by selling them additional products and services.MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)Actively and consistently support all efforts to simplify and enhance the customer experienceEstablishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities.Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers.Acquires and demonstrates thorough knowledge of competitors’ pricing, packaging, products and services in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promotes and communicates current marketing campaigns and promotions.Works with other departments to resolve customer issues, as necessaryPerforms other duties as assigned.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand English at a very high levelMust have strong sales experienceAble to work at any Spectrum locationProficient on the computer including a working knowledge of Windows and Word.Type 40 words per minute, use of telephone system, and ten-key adding machine.Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skillsAble to sell and handle all customer service inquiries through effective communicationKnowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computersStable employment historyEDUCATIONHigh School diploma or equivalentRELATED WORK EXPERIENCEMinimum 3-6 months of either office, clerical, or customer service experience.Job Type: Full-timePay: $20.00 – $25.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Commission payWork Location: One location
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