Member Service Representative I – Customer Service Center Job Vacancy in Navy Federal Credit Union Pensacola, FL 32526 – Latest Jobs in Pensacola, FL 32526

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Company Name : Navy Federal Credit Union
Location : Pensacola, FL 32526
Position : Member Service Representative I – Customer Service Center

Job Description : YOUR LIFE’S MISSION: POSSIBLE
Why Choose Us?
Join a credit union with an inspiring mission – supporting the financial wellbeing of our military servicemembers and their families. We’re looking for people who are passionate about helping others and are not afraid of challenging work.

Don’t Take Our Word for It
FORTUNE 100 Best Companies to Work For®
Computerworld® Best Places to Work in IT
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Forbes® America’s Best Employers
Basic Purpose
A Day in the Life of your role – This is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channels including phone, chat, email, etc.

Assist members with service needs related to their accounts.Connect members with applications and products to meet their financial needs (consumer/mortgage/equity loans, overdraft protection and credit card applications)Educate current and prospective members about Navy Federal’s products and
services
Identify opportunities to cross service products and increase product usagePerform account transactions and adjustments.Interact tactfully and effectively in difficult situationsUnderstand and comply with federal and other regulations relating to financial
products and services (training will be provided)

A successful teammate looks like………
Ability to work independently and in a team environmentExercise active listening skills to respond to inquiries and account requestsPossess organizational, planning and time management skillsPossess research, analytical, and problem-solving skillsAbility to build effective relationships through rapport, trust, diplomacy and tactEffective skill exercising initiative and using good judgment to make sound decisionsBasic skills navigating multiple screens and PC applications and adapting to new technologiesBasic skills maintaining composure in a high production and changing environmentEffective verbal and written communication skillsBasic skill in resolving member/customer problems

Meaningful Rewards for You……
Tuition reimbursement
On-site career training
Paid time off
Medical, dental, vision
401k program with highly competitive match
Employer sponsored pension plan
Health and wellness perks
Upward mobility (eligible for internal career moves after 6 months)
Stability – Navy Federal is approaching 100 years in business

Additional Info
Starting pay ranges from $17.00/hour to $18.50/hour
Corporate incentive plan eligibility (0%-27% annual bonus based on individual and organization performance levels)
Shift premiums available for night and weekend schedules.
Additional compensation may be available for achieving competency and/or proficiency milestones.
Hours: Our Call Center operates 24/7: hours based on business needs.
Location: 5550 Heritage Oaks Dr, Pensacola, FL 32526

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

Due to COVID-19 and social distancing, this position will have the option to temporarily work from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations or report to campus. The specific logistics for returning to campus will be determined at a future date by individual leadership.
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Employee Referrals

This position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.

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