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Company Name : Syneos Health Commercial Solutions
Location : Somerset, NJ 08873
Position : Remote Patient Support Representative
Job Description : At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…We are looking for a talented individual to join our team as a Remote Patient Support Representative.You’re a proactive problem-solver and you have the ability to make customers feel like your friend.Service is in your DNA. You’re attentive, reliable, and eager by nature. You can’t help but go the extra two miles to do what’s best for a customer’s success. Your abilities to spark fast connections with people, solve their unique challenges, and provide unwavering support along the way make you a perfect fit for Syneos Health.The Support Representative is responsible for providing inbound customer support in a 24/7 call center environment. Duties include, but are not limited to: answering numerous inbound phone lines, email communication, outbound follow-up calls, system documentation, trouble shooting and problem solving.The ability to work the following shift is a requirement: M/T/W 9:30am-6pm EST, Saturdays and Sundays 8am-4:30pm ESTThis is a remote role but you must reside within 1-hour driving distance to Somerset, NJ for occasional meetingsIn this exciting opportunity, you are a great fit if you can….Respond to customer inquiries, handle and resolve customer concerns in a timely yet empathetic mannerProvide customers with product and service informationIdentify and escalate priority issues and adverse events as necessaryActively listen to the customerAnswer incoming calls in a professional manner following client guidelines and business rulesUnderstand and utilize Telephony system and record appropriate information in CRM in accordance with customer business rules and trainingAlong with a results-oriented mindset, self-assurance and an encouraging manner, the ideal candidate has: Experience in high-pressure and fast paced environment requiredExcellent and persuasive communication skills both oral and writtenPowerful customer focus; effective listenerAbility to function effectively in a team environmentExperience in a fast-paced environmentEfficient computer and data entry skills; ability to learn new systems and programs quicklyStrong multi-tasking abilityHours will be day shift but must be flexible to work nights/weekends as needed for coverageAbility to work remotely from homePreferred: One or more years call center experienceRecent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferredExperience in a regulated environment and/or one which required following detailed processesThe drive for self-development, the ability to collaborate, and an action-oriented work ethicInterviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.I understand that if I am made an offer of employment, it will be conditioned on my demonstration I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus. IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions. I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.Why Syneos Health? Our employees voted Syneos Health as the overall winner in MedReps’ Best Places To Work In Medical Sales Awards. Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceHealth insuranceLife insurancePaid time offPaid trainingVision insuranceWork from homeSchedule:8 hour shiftEvery weekendWeekend availabilitySupplemental Pay:Bonus payApplication Question(s):What is your salary expectation?Are you able to work the following shift? M/T/W 9:30am-6pm EST, Saturdays and Sundays 8am-4:30pm ESTThis is a remote role but you must reside within 1-hour driving distance to Somerset, NJ for occasional meetings. Are you able to commute to Somerset as needed?Education:Bachelor’s (Required)Experience:Call center: 1 year (Preferred)Work Location: One location
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