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Company Name : Housecall Pro
Location : Denver, CO
Position : Team Lead, HCP Assist
Job Description : Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
What You’ll Do
HCP Assist is growing fast and looking to hire our 2nd Team Lead to help manage a team of HCP Assist Virtual Assistants and Onboarding Specialists with a focus on process improvement, and providing exceptional customer support to our Pros and their customers
Average day breakdown:
30% – Daily team KPI management
15% – New customer onboarding assistance
10% – HCP Assist sales calls
10% – Customer communication via phone/email/text
10% – Work collaboratively on ideas to improve internal policy and procedures
5% – Organize and run daily team meetings
5% – New hire interviews
5% – Assistance with new hire training
5% – Inbound/outbound calls on behalf of our customers to schedule jobs
5% – Management admin functions such as review and approval of team time cards
What We’re Looking For:
High achiever, someone who is willing to go above and beyond on a daily basis
Startup mentality, willing to work hard in a fast-paced environment
Motivated by learning, helping others, and achieving goals
Comfortable talking on the phone with our customers who are owners or employees of HVAC, plumbing, electrical and other businesses in the trades, as well as our customer’s customers
Team player who can effectively manage, communicate, and work with others
Knowledge of the trades is not required since we’ll train on it, but it’s a plus!
Founded in 2013, Housecall Pro champions home service professionals by giving them the tools to work simpler and grow smarter across all aspects of their business. Our core SaaS software platform helps Pros with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. We support more than 20,000 businesses and have over 400 ambitious, mission-driven, genuinely fun-loving employees in San Diego, Denver, and all over the world. If you want to do work that impacts real people, supported by a team that’ll invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.
Location Dependent information
This role is open to candidates inside and outside of Colorado, but for those hired in Colorado the expected compensation range for this role is $27.65 – $29.27/hour (hourly + bonus). The specific hourly pay for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. And the salary range for successful candidates outside of Colorado may differ based on location. This role is also eligible to participate in the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
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