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Company Name : Nucleus Healthcare
Location : Radnor, PA 19087
Position : Tech Support Helpdesk Associate (Remote)
Job Description : We attract and nurture mission critical talent needed to create breakthrough discoveries in the Life sciences industry.At Nucleus Healthcare, we understand the industry’s complexities and are experienced in recruiting and staffing in highly matrixed and regulated environments.Powered by AI and machine learning technologies, our smart platform is a precise talent acquisition and optimization solution that maximizes match and improves retention. Its cutting-edge technology provides the talent recruitment solution required to quickly attract and build quality teams needed to advance groundbreaking developments in advanced therapeutics, biopharma, diagnostics, research tools, and adjacent technologies.Customizable, our all-in-one platform evolves with an organization through its growth cycle.SummaryAura is the world’s first comprehensive, end to end testing and medication management compliance and certification software company. Our software enables businesses, Healthcare Providers and government to ensure that patients are properly tested for early detection of multiple diseases. Our software also provides sequential testing and medication management for patients and reports compliance and results. If you are an energetic and hardworking individual who wants to make the world a better place and be part of a truly dynamic and reciprocal team that provides extraordinary service to our clients, then Aura is the best place to grow your career. We want you to come join us so that we can make a difference together!Responsibilities· Receive incident and information request calls from the customers for IT services, and service that call by resolving on point of contact· Keep customers informed of the progress of their queries· Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware to provide a resolution and ensure Aura is operating appropriately· Excellent attention to detail and follow-through· Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting· Prioritize and escalate support based on the client/public impact· Demonstrate problem solving, conflict resolution, negotiation, and de-escalation skills· Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols· Learning and supporting a variety of purpose-built software· Continued familiarity with mobile devices and latest technologiesQualifications· 2+ years of technical support experience· Excellent written and oral communication skills· Expertise in MacOS, Windows, iOS, and Android operating systems· Bachelor’s Degree in Computer Science, or related technological field of study· Experience with multitasking in a high-energy environment· Ability to work NIGHTS AND WEEKENDSJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayWork Location: One location
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