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Company Name : National General Insurance
Location : Dallas, TX 75201
Position : Telephone Claims Representative
Job Description : ***Primary Purpose: Studies and successfully completes the Claims Training Program including but not limited to company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. There is close supervisory review of ongoing progress and results of work. Trainee will complete testing and evaluation as part of the trainee program.Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Learn to handle most aspects of auto claimsDevelop a basic understanding of the content of policies written by the companyDevelop a basic understanding of the insurance industry and the organizational relationships of the companyDevelop a basic understanding of the functions of other departments, such as Policy Ops and MarketingLearn how to determine subrogation or fraud potential and how to handleDevelop a basic understanding of systems and technology used within the companyIdentify customer needs and works to meet those needs using appropriate customer service skillsPerform other projects and assignments as directedMinimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experienceSuccessfully completes Claim Representative trainee programProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Obtaining/Maintaining appropriate licensing or educational requirementsLearn customer service and time management skills through training classes as part of the trainee programLearn to recognize and identify all body parts of a vehicle and/or understanding other potential property damageDevelop understanding of claim policies & procedures; refers questions to supervisorLearn to interpret and apply written coverage accurately to establish claim and determine an action planDevelop ability to handle repair/replace decisionsDevelop labor judgment skills and learn to complete simple estimates accuratelyLearn to handle some comprehensive losses (theft, fire, and vandalism) with direction from more experienced personnelDevelop ability to handle injury claims and acquire a basic understanding of how to review, evaluate, and negotiate simple or basic injury claimsHigh degree of initiative, mature judgment, and discretion. Ability to resolve conflicts and empathize with customers is criticalNegotiation skills are important for resolving claimsEffective organization and time management skills with the ability to work under pressure and adhere to project deadlinesGains a general understanding of insurance law as it relates to claimsDesired Skills: Demonstrate a thorough understanding of the NGI Insurance brand and ability to exhibit the behaviorsNational General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.Job Type: Full-timePay: $47,000.00 – $48,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programRetirement planTuition reimbursementVision insurancePhysical Setting:Call centerSchedule:8 hour shiftAbility to commute/relocate:Dallas, TX 75201: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Experience:Telephone Claims: 1 year (Required)Automobile Insurance: 1 year (Required)Work Location: One location
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