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Company Name : Huntington Bank
Location : Akron, OH
Position : TM Customer Experience Support Associate
Job Description : Description
Remote Position EST, CST, MST time zones
Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
Exchanges information and resolves problems where multiple non-standard solutions are available.
This position is typically cross-trained to perform various functions in the area.
Provides service and product support to the Treasury Management segment.
Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.
Identifies possible cross sell opportunities and communicates those leads to the sales colleagues.
Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
Performs tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, wire PIN, etc.), reporting potential fraud or suspicious activity.
Acts as internal resource for inquiries, research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
Hybrid position, may be required to go to the office once a week.
Office will be relocating to Boardman Ohio
Minimum Qualifications
High School Diploma
Minimum 1 year of Customer Service Experience in Financial Industry
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
This post is listed Under Ohio jobs
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