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Company Name : Hospice of the Western Reserve
Location : Lorain, OH 44055
Position : Volunteer Service Manager
Job Description : JOIN US IN MAKING THE MOST OF EVERY DAY!
Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES!
We live our shared core values in everything we do:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.
We have a passion for purpose driven work! Do you?
JOIN OUR FAMILY!
General Responsibility: Under the direction of an assigned supervisor, oversees, coordinates and supervises the activities of volunteers in both patient care and non-patient care settings. Provides volunteer support and serves as liaison to volunteers, team members and facility staff.
Essential Functions:
Selects, assigns and schedules volunteers to meet patients’ and/or families’ needs or requests; ensures volunteers are staffed to meet assistance requests; conducts regularly scheduled meetings with assigned volunteers, providing on-going training and support as needed.
Surveys teams to regularly assess for volunteer assistance; designs and implements community volunteer recruitment plan with help of team leaders; promotes utilization and integration of volunteers with teams; assists with coordination of life enrichment events; evaluates all aspects of volunteer programs to ensure effectiveness, and recommends changes as appropriate.
Maintains accurate documentation of volunteer assignments including documentation of hours served; charts volunteer assignments on transdisciplinary plan of care; updates patient plan of care in clinical team conference; reviews and evaluates volunteer documentation for quality and timeliness; reports volunteer activity at team conferences; completes all requisite documentation and electronic medical records according to agency standards.,
Assists with recruitment, selection and training of volunteers; precepts and assists with volunteer orientation and in-service training as assigned; assesses the volunteer’s working relationship with assigned team and staff; evaluates volunteers annually in consultation with teams; oversees demonstration of volunteer competencies on assigned teams.
Identifies community outreach opportunities such as job fairs, festivals and other community events, and assists with networking and presentations in the community; assists with and participates in volunteer recognition programs, special events and other projects as assigned; participates in large and small scale event planning; serves on committees as assigned.
Maintains accurate records and files, and provides timely statistical data and activity reports on volunteer participation; completes all appropriate documentation.
Performs other duties as required.
Consistently demonstrate positive customer-service responsiveness according to agency standards.
Promote and comply with organizational practices related to diversity matters.
REQUIREMENTS
Education/Experience
Graduation from an accredited college or university with major coursework in social work, public administration or a related field, and some experience in volunteer management, training or in community relations; or any combination of education, training and experience that provides the knowledge, skills and abilities listed below:
Knowledge of general management principles and practices
Some knowledge of adult learning principles and program evaluation techniques and methods, preferably related to volunteer and/or social-service delivery programs
Ability to establish and maintain effective relations with others
Ability to exercise directions and good judgment in applying and interpreting agency policies and procedures
Ability to communicate effectively, orally and in writing
Ability to maintain accurate records
Ability to work independently and as part of a team
A valid driver’s license and good driving record and auto accident insurance at a level acceptable to HWR and/or HWR’s insurer
Proficient in the use of Microsoft Office
DETAILS:
Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
Tuition Assistance
Non-exempt role
Technology Package
Protocols in place for wellbeing during COVID-19
CONDITIONS OF EMPLOYMENT:
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants who may need reasonable accommodations to complete the application process may contact:
Careers at Hospice of the Western Reserve
17876 St. Clair Ave.
Cleveland, OH 44114
216.383.2222 or careers@hospicewr.org
Hospice of the Western Reserve is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
This post is listed Under Ohio jobs
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