Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Crumbl
Location : Orem, UT 84058
Position : VP of Customer Experience
Job Description : Company Introduction:
Crumbl is the worlds premium gourmet cookie company. We franchise over 150 stores across the nation, and are growing super fast. Crumbl prides itself on a unique rotating menu where our cookies change every week.
Overview:
VP of Customer Experience
Join Crumbl Cookies in making the world a sweeter place!
The Vice President of Customer Experience is a new position responsible for building and owning in-store customer experience excellence throughout our franchise system. This position will create systems and training for crew members to provide the best in-store guest experience in the world!
Responsibilities:
Lead the continual development, prioritization, tracking, and implementation of Customer Experience goals and strategy.
Manage cross-functional teams through monitoring, reporting, and influencing improvement of customer satisfaction and loyalty metrics.
Work collaboratively with multiple teams across the business to design and develop process improvements to the customer journey with a specific focus on automation to improve the customer experience.
Internal and external thought leader on customer experience excellence.
Partner closely with teams throughout the organization to build a culture of data-driven insights and ensure that the customer’s voice and feedback is central to decision making.
Lead the effort on research and input strategy, including leading the effort to acquire data (interviews, surveys etc), analyze feedback, and share insights with business leaders.
Apply data analytics to customer understanding and reporting including the development and improvement of customer personas, journey maps, and infographics.
Keep abreast on key industry trends, research, best practices, KPIs, and benchmarks.
Required Experience/Skills:
5+ years experience in leading customer-facing organizations—food industry, franchising preferred.
Leading, managing operations in the food service industry preferred.
Relevant Bachelor’s degree—preference for customer experience, computer science, or related degrees.
Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design, and performance management.
Ability to manage influence through persuasion, negotiation, and consensus building.
Strong empathy for customers and passion for revenue and growth.
Deep understanding of value drivers in recurring revenue business models.
Analytical and process-oriented mindset.
Demonstrated desire for continuous learning and improvement.
Enthusiastic and creative leader with the ability to inspire others.
Excellent communication and presentation skills.
Benefits & Perks:
Health insurance including medical, dental, and vision
PTO
Paid holidays
Maternity/Parental leave
Personal phone bill reimbursement up to $50/month
Personal gym membership reimbursement up to $50/month
Child Care reimbursement 25% of your monthly child care bill up to $250/month
Regular company and team activities
Work in a hyper-growth company
Enjoy cookies on us 🙂
About Us:
Crumbl was founded in 2017 in Logan, Utah by Jason McGowan & Sawyer Hemsley. In just four years, Crumbl has grown from a humble cookie shop to a booming franchise with over 360 locations in 40+ states. Crumbl is honored to be the second largest cookie company in the nation and fastest growing cookie company in the world! Our rotating menu offers new flavors every week while regularly bringing back crowd favorites and unique original recipes. We pride ourselves on being tech-focused, an agile workplace that values hard work, listening to our customers, and being unafraid of a challenge. Ultimately, our goal is to bring friends and family together over a box of the best cookies in the world!
This post is listed Under Utah jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company