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Company Name : John Paul
Location : Miami, FL 33126
Position : Call Center Concierges – Miami – HIRING Concierge Services Center
Job Description : The Call Center Agent (“Concierge”) is responsible for fielding and fulfilling requests from the onsite clients and corporate employees, including scheduling errands, making travel arrangements, event planning, fine dining reservations, etc.***The skills assessment takes a few minutes to complete. Candidates with completed assessment or skill test will be considered***CALL CENTER CONCIERGE MISSIONStrive to meet or exceed the expectations of the Client with professionalism, excellent service and follow-ups.Handle inbound calls while offering the highest level of customer service.Perform a wide range of requests and book reservations for entertainment, tickets, dining, travel, research, generate reports, provide gift suggestions, and schedule personal appointments and services.You will be responsible for respecting and adhering to internal policies such as PCI compliance standards, Attendance, Respectful Workplace, Health & Safety guidelines and more.Work as a positive contributing member of an experienced team to provide the client with “service beyond expectations”.Promote collaboration with team members and management, and sustain a respectful work environment.Provide Call Center Manager with reports on agreed metrics.Any other duties that’s needed to drive to the vision, fulfill our mission and abide by the values of this organizationCALL CENTER CONCIERGE PREFERRED EXPERIENCE2 + years in customer service required, and/or Travel Industry, Hospitality or Concierge background preferred.Educated to degree level is preferredStrong attention to detailProblem solving and decision-making skillsOrganizational skills and respect for deadlinesProficient in PowerPoint, Word, Excel, and OutlookProficiently handle internet navigation and researchPossess an exemplary positive attitude and professionalismPassion for delivering exceptional service consistentlyABOUT USOur clients are leading corporations in banking, luxury, hospitality, technology and automobile industries and they entrust John Paul to create and deliver world-class customer and employee loyalty programs. These programs encompass a wide range of solutions including Concierge Services, Travel Services, and unique Marketing, Digital, and Customer Engagement Strategies, delivered through phone, email, SMS, Chat and Digital channels. Thanks to our dedicated employees at the forefront and behind the scenes, we continue to excel as a global leader in concierges services by delivering impeccable service and innovative products. John Paul was established in Paris in 2007 and has been part of parent company AccorHotels Group since November 2016. To read and learn more about John Paul, visit our website at www.johnpaul.com.EEOJohn Paul is proud to be an Equal Opportunity Employer – We celebrate and welcome diversity and are committed to creating an inclusive environment.We are an Equal Opportunity EmployerJohn Paul values diversity and respect in the workplace, its integrated in our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss with Hiring Manager during contact.INSIDE JOHN PAULwww.johnpaul.comhttps://www.welcometothejungle.com/en/companies/john-paulhttps://youtu.be/xrbrW0nhvUohttps://youtu.be/mKnFKHHJOjkhttps://youtu.be/-bZ07YKzu_Yhttps://youtu.be/ZbD5uXUyG38https://youtu.be/uwakX4_9bGs’Job Type: Full-timePay: $17.00 per hourBenefits:401(k)Dental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayWork Location: One location
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