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Company Name : Investors Bank
Location : Robbinsville, NJ 08691
Position : Call Center Service Specialist
Job Description : RESPONSIBILITIESThe Client Care Center Service Specialist serves as the voice of Investors Bank, and is expected to exceed service expectations. Building loyalty through courteous professional service and putting the customer at the center of all that they do is their priority. Ensure continued customer satisfaction and retention of all existing customer relationships, and accurately recording all pertinent information required for research, adjustments or resolution of customer requests. They will collaborate with all business partners supporting departments and branches to achieve success in resolving the customer’s issue and converting it into a positive experience. Demonstrate the Bank’s Core Values and align to business goals in all actions. .Provide exceptional customer service by handling customer inquiries via all channels; Telephone, Secure Chat/Messaging, Email.Complete Administrative Tier I & II tasks that are signed to Client Care Center queue, which includes: follow up on customer requests, performing any required investigation or escalation to resolve the customer issue and keep the customer informed.Assure customer inquiries are correctly answered, customer is kept informed, issues are solved positively and proactively, and cases are closed meeting Service Level AgreementsFollow all fraud and compliance assessment protocols which includes, identifying and reporting “red” flags accounting to our fraud and compliance standards.REQUIREMENTSHigh Energy with a customer first mindsetComfortable working in fast-paced environmentsStrong communication, both written and verbalGreat active listening skills and a patient and empathetic attitudeExceptional interpersonal and rapport building skillsHighly Self-Motivated and a true Team PlayerAttention to detail and high level of accuracyStrong time management and organizational skillsAdaptability and flexibilityDetail oriented and highly organized with the ability to multi task.Nice to have but not required:Microsoft Office ApplicationsSalesforce ExperienceCollege Degree a plusYou should be available to work:8 hr shift that runs between 8am-8pm M-F.One closing shift during the week.One 8 hour shift that runs between 8am-6pm on either a Saturday or Sunday.Occasional Holiday shifts may also be requiredSpecial Position Requirements: Working conditions associated with this positionSitting for prolonged periodsTelephone for prolonged periodsComputer for prolonged periodsInvestors Bank and Citizens have announced that they plan to merge in the second quarter of 2022. The acquisition of Investors Bank enhances Citizens’ banking franchise, adding an attractive middle market/small business and consumer customer base while building its presence in the greater New York City area, New Jersey and Philadelphia. Learn more about Citizens by visiting www.citizensbank.com. Select Investors Bank employees will join multiple teams across Citizens once the acquisition is complete.Job Type: Full-timePay: $24.00 – $24.04 per hourBenefits:401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programTuition reimbursementVision insuranceWellness programSchedule:8 hour shiftCOVID-19 considerations:Following all CDC guidelinesApplication Question(s):Are you able to work an 8 hour shift Mon-Fri including 1 night until 8 pm and an 8 hr shift on either a Saturday or Sunday?Are you able to work in the office 5 days per week?Do you have direct customer service experience either via a call center or in person?Education:High school or equivalent (Preferred)Work Location: One location
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