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Company Name : Forward Air
Location : Irving, TX 75063
Position : City Dispatcher – Starting @ $23.50 per hour
Job Description : Position: DispatcherJob Description: The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.Core Duties & Responsibilities: Responsible for the coordination, scheduling, dispatching and planning of customer freight shipmentsAct as the main point of contact for all driver facing communication via phone, Qualcomm and E-mailDevelop a strong relationship with Independent Contractors within assigned fleetOffer exceptional support to drivers to ensure that their professional needs are being metMonitor shipments throughout transit in order to effectively meet delivery schedulesRespond to customers efficiently, thoroughly, and professionallyManage customer and driver expectations to align with operational capabilitiesMonitor performance and available hours of Fleet DriversWork cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issuesOther duties as assignedRequirements: Self-motivated problem-solver with strong desire to meet customer needsStrong verbal and written communication skillsDesire for a long-term career with an industry leading companyAbility to present and maintain a positive corporate image in a fast paced environmentProactively establish and maintain effective working team relationships with all support departmentsMust be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.Must be willing to work a flexible scheduleSkills: Ideal candidate will possess a “can do” attitude with a “will do” work ethicMust have the ability to work in a fast paced environmentExperience with AS400 operating systems is a plusTransportation industry knowledge and experience is a plusPrior dispatch/load planning experience is a plusForward Air is an Equal Opportunity employer.About UsSince 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.Job Type: Full-timePay: From $23.50 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftWork Location: One location
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