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Company Name : Jeni’s Splendid Ice Creams
Location : Atlanta, GA
Position : Crew Member / Service Assistant
Job Description : Team Jeni’s Service Assistants (this is our name for full-time crew members that lead shifts) in our Atlanta scoop shops have made over $19.00 per hour so far this year! (This is an hourly, year-to-date average and includes both base pay and tips.)Jeni’s Splendid Ice Creams is searching for a Service Assistant to join our Plaza on Ponce team.At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.Service Assistants are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management, deposits, and bank runs. Service Assistants act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions.Service Assistants will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.Qualities of a Service Assistant:Full-time presence with night and weekend availabilityPassion for customer service and exemplary role modelEnergetic, positive, and skillful communicatorStrong work ethic, great judgement, and good heartCalm under pressure and handles adversity with graceMaster of daily operations and delegationCommitted to the well-being of their shop team, their community, and the environment around themBenefits of a Service Assistant:Competitive hourly rate + tipsFull-time hoursPaid time off and holidays4% match on 401k contributions after 1 year of employmentA one-month paid sabbatical after 3 years of continuous serviceAnnual paid day to volunteer for a non-profit organization that matters to you50% discount at Jeni’s Scoop Shops and onlineCareer development toward Shopkeeper Apprentice and beyondAbout Jeni’s Splendid Ice Creams:Founded by Jeni Britton Bauer in 2002, Jeni’s Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in over ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni’s, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.Our Service Assistants make a difference in their shop, their community, and in how they lead their team and serve their customers. If this opportunity sounds delicious to you, please apply.Jeni’s is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team’s strength and we crave having a team rich with diversity which is creativity and art in its human form.Job Type: Full-timePay: $16.50 – $19.00 per hourBenefits:Dental insuranceEmployee discountHealth insuranceLife insuranceReferral programVision insurancePhysical Setting:Quick service & fast food restaurantSchedule:8 hour shiftDay shiftHolidaysNight shiftWeekend availabilitySupplemental Pay:TipsApplication Question(s):Please list the hours you are available for each day of the week (ex: Mon-Thurs 12pm-9pm Fri-Sun 11am-5pm)Experience:Customer service: 1 year (Required)Shift availability:Day Shift (Required)Night Shift (Required)Work Location: Multiple Locations
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