Customer Experience Manager – Aurora, CO Job Vacancy in Tesla Aurora, CO – Latest Jobs in Aurora, CO

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Full Details :
Company Name :
Tesla
Location : Aurora, CO
Position : Customer Experience Manager – Aurora, CO

Job Description : The Role
Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Responsibilities
BUSINESS HEALTHCollaborate with Store Manager for a shared understanding and vision of business needs and strategiesDemonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the timeTrain and develop team on sales and delivery processesAnalyze data and collaborate with Store Manager on business strategies and set goalsCoach and motivate team to meet assigned sales, delivery and productivity goalsEnsure team is fluent in all aspects of product knowledgeProficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership – Ability to oversee Delivery Operations during Manager on Duty ShiftsMeet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
CUSTOMER EXPERIENCEResponsible for ensuring all employees provide best in class customer experience for every customerManage customer escalations quickly and effectivelyEmpower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s missionDemonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
EMPLOYEE ENGAGEMENTRecruit, train, and develop employees ensuring all positions are filled in a timely mannerSupport, implement and provide follow-up for all trainingContinually evaluate the performance of each employee and provide in the moment feedback to drive resultsEnsure all employees adhere to Tesla policies and proceduresAddress and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively
BRAND STANDARDSEnsure facility maintenance and showroom presentation adhere to the brand standardControl store expenses continually striving to reduce costsEnsure all employees align with Tesla’s Dress Code and Grooming Guidelines
RequirementsBachelor’s degree or equivalent experience2+ years applicable experience with proven track record to meet or exceed goalsSelf-starting entrepreneur with exceptional management skills and great attention to detailAbility to prioritize multiple projects and adhere to business-critical deadlinesExcellent written and verbal communication skillsDedicated and ethical approach to sales and sales operationsAbility to develop collaborative relationships and act as a well-respected, trusted partner that others want to work withAbility to work evenings and weekends in a retail environmentAbility to relocate as neededValid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving historyAbility to obtain appropriate state licensing, where applicable
Compensation and Benefits:
Compensation ($64,000 – $81,000) is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Along with competitive pay, this position is eligible for benefits including:
As a full-time Tesla employee, you will receive full benefits from day 1 for you and your eligible dependents
Aetna PPO and HSA plans (including infertility and transgender coverage)
2 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Healthcare and Dependent Care Flexible Spending Accounts
Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
Company paid Life, AD&D, short-term and long-term disability
401(k) match, Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
Back-up childcare and employee discounts
Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
Voluntary Identity Theft and Legal Services plans
Adoption and surrogacy benefits

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