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Company Name : Butterfly Effects
Location : Deerfield Beach, FL 33441
Position : Customer Service Manager – $1,000 Sign On Bonus
Job Description : Customer Service Manager
$1,000 Sign On Bonus
COMPANY OVERVIEW:
Butterfly Effects is an Autism Specific Provider Group that implements a home and community-based services treatment model. The treatment model is grounded in the implementation science of Applied Behavior Analysis (ABA), Family-Centered Planning, Routines-Based Intervention and family participation. Butterfly Effects’ treatment philosophy is guided by the belief that services should be provided in the natural environment as early as possible, be individualized for each child/family, and support the unique culture of each family. For more information about Butterfly Effects, please visit www.butterflyeffects.com.
BENEFITS:
$1,000 Sign On Bonus
Competitive Compensation: $60,000 – $80,000 based on experience
Benefit packages, including:
Medical, Dental, & Vision coverage
Life Insurance and Supplemental Insurance programs
401K
PTO and Holidays
Work from home policy (up to 15 remote days annually, after 6 months of employment)
QUALIFICATIONS:
Bachelor of Science degree required.
Minimum of 2 years of Call Center/Contact Center management experience.
Experience in healthcare intake or sales management required.
Excellent interpersonal, written and oral communications skills.
Ability to function effectively in a fast-paced work environment.
Salesforce CRM experience strongly preferred
Bilingual in English and Spanish preferred
Occasional travel required
POSITION OVERVIEW:
The Client Services Team facilitates inquiries from families seeking ABA (Applied Behavior Analysis) based therapy for children affected by Autism. Team members perform all aspects of new client intake, from the initial call to verification of benefits and authorization for services with insurance companies to scheduling an initial assessment with our highly trained BCBA providers.
The Customer Service Manager is responsible for overseeing the execution of all Client Services operations. Core duties include management and leadership of processes for the continuous improvement of the client experience. Tactical emphasis is on client care, quality management, coaching and training. Performance metrics include call quality, lead management efficiency, high conversion rates, staffing utilization, acceptable turnover and financial performance. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale.
The Client Services Manager’s success is measured by the team’s ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and utilization of technologies to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall company operational targets as well as the daily business decisions. The successful Manager is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities. This position reports to the Vice President of Client Experience.
Butterfly Effects is an Equal Opportunity Employer and it is our policy to provide equal employment opportunities to all people without regard to age, race, color, creed, religion, national origin, disability, gender, sexual orientation, veteran status, or any other basis prohibited by statute, and to promote the full realization of an inclusive employment and service policy
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