Customer Service Manager – Manufacturing Job Vacancy in Mosteller & Associates South Plainfield, NJ 07080 – Latest Jobs in South Plainfield, NJ 07080

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Mosteller & Associates
Location : South Plainfield, NJ 07080
Position : Customer Service Manager – Manufacturing

Job Description : Kitchen & Bathroom Cabinet ManufacturingCustomer Service ManagerSouth Plainfield, NJ A great new opportunity for an energetic, self-motivated individual as our Customer Service Manager in our NJ manufacturing facility. Our customers and their experiences are valued as one of our top priorities! We strive daily to ensure a perfect customer experience. This is an excellent opportunity to join our growing and energetic team and take on the future. We provide the tools and time to learn, make mistakes, and the room to grow with us!Our Customer Service Manager will prioritize Customer Service and Innovation over all else, but those initiatives will be meshed with goals in Safety, Customer Quality, Delivery, and Costing Metrics. This high-level position is a critical link to the continued success and growth of the company. We are looking for a seasoned Customer Service Manager with 10 years of experience in the Manufacturing Industry. Reporting directly to the COO, this highly visible position will require someone with a proven track record and understanding in Customer Service, Supply Chain Operations, and general Production Operations.Desired Experience· Must be willing to be a hands-on team-oriented leader that focuses on the Customer and their experience while training and motivating a staff of Customer Service Agents to carry out daily best practice initiatives to ensure top notch levels of service.· 10+ years of solid Management skills with the bulk of the time in Customer Service, while also having exposure to Supply Chain and Production Operations within a manufacturing environment is required.· Work to ensure your team is integrated and on point with the whole manufacturing team to create an environment where safety is a top focus and always in the forefront of everyone’s daily activities.· From a quality perspective, you will take ownership of customers’ issues and problems through to resolution. You will gain a thorough understanding of the products and company inventory to ensure a greater understanding of what quality means to our customers and how to fix quality issues once the customer is involved.· Focus on delivery will be driven on two fronts. The first focus will be to ensure the dates in the system are accurate so that internally we are ordering, building, and shipping on time to maintain our efficiency goals. The second focus will be to interact with the customer to ensure we are maintaining delivery schedules according to their timelines based on their needs.· Manage department costs by understanding workloads, capacity timing, customer service back logs, and fostering an environment that promotes product knowledge. Product knowledge is a very strong component to ensure quick and effective resolution of customer issues.· A strong understanding and working knowledge of MRP, ERP, and Inventory systems are also required. NetSuite is a big plus!· Advanced experience within Excel is a must.· Experience with LEAN is an advantage.Skills You Must Bring to the Table· You will have management and teamwork skills, be confident and adaptable.· You will be excellent in communication, engagement and be able to work independently.· Strong people skills.· Conflict resolution and negotiation skills.· Excellent organizational and problem-solving skills with the ability to gather pertinent facts and data quickly and act decisively based on information obtained.· Ability to handle multiple tasks with awareness of deadlines.Applicants must have the ability to work permanently in the United States without sponsorship, now and in the future.Job Type: Full-timePay: $85,000.00 – $95,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftEducation:Associate (Preferred)Experience:Manufacturing: 7 years (Preferred)MRP: 2 years (Preferred)Supply Chain & Logistics: 2 years (Preferred)Customer Service Management: 7 years (Preferred)Work Location: One location

This post is listed Under  New Jersey jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company