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Company Name : Staffing Now
Location : Linden, NJ
Position : Customer Service Rep
Job Description : JOB DESCRIPTION
Manufacturing Company in Union County is looking to hire a Customer Service Representative for a Temp to Hire position
Team of 6 individuals (Manager included
Play major role in Order-to-Cash process
Create a positive service experience between Total and our customers
Primary point of contact within the group for assigned accounts/region
Manages customer relationships to provide support for all of our Lubricants business activities
Offer exemplary service through phone, email and other platforms
Liaise between Total and Customers by supporting all inquiries and issues
Serving as the key contact for assigned regional accounts while elevating your product knowledge and understanding of the industry based on historical information
Data Entry (Sales & Purchase Orders, Invoices, RMA Requests, Credit & Debit Memos) within SAP and other internal applications
Closely monitor & follow up on orders to ensure on-time schedule
Update customer with status of orders and/or inquiries
Assist with development, maintain and follow established procedures
Serve as an advocate for both Customers and our own Sales group
Complaint Management
Apply good judgement on a case-by-case basis, expedite resolutions and follow up to ensure satisfaction
Perform to maintain established group KPI and Metrics
Workflow requirements consist of routine duties associated with daily processes and others, dictated by deadlines, and special project requests
Special requests are assigned and reprioritized as needed by the Customer Services Manager
3 to 5 years in Customer Services position
SAP preferred / Microsoft Office knowledge / (Salsa)
English fluent / Spanish a plus
Time management
Good Communication skills
Team spirit
Ability to maintain composure during stressful situations
Pay- 22-25 per hour, 55-60k on conversion based on experience
This post is listed Under New Jersey jobs
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