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Company Name : Stellarware Corporation
Location : Township of Hamilton, NJ
Position : Customer Service Representative/Data Entry
Job Description : Data Entry/Customer Service Representative Job SummaryData Entry/Customer Service Specialists are detail-orientated individuals with strong data entry and computer skills, accurate typing skills, and a professional phone manner. Data Entry/Customer Service Specialists provides timely, accurate and quality services to support New Hire Reporting and National Medical Support Notice Programs on behalf of a number of States in coordination with the Office of Child Support Programs.Responsibilities include: · Provide superior customer service and technical support via telephone and email.· Outreach to employers regarding compliance, conversion, file layouts, profile updates and other scenarios to achieve employer compliance.· Process mail from point of receipt according to established company processes and regulations for mail sorting and batching.· Perform quality data entry and file processing from records, and files received.· Maintain or exceed response times, production requirements, and accuracy rates.· Identify and resolve errors in reports received.· Use resources to locate information, including but not limited to database lookup, Internet searches, and telephone networking.· Provide feedback to management on issues or trends, ideas or suggestionsStrong computer skills, including online research, Microsoft Word, Excel, and Email.· Perform other duties as assigned.Requirements and Qualifications: · Illustrate reliability.· Excellent verbal and written communication skills.· Professional demeanor, positive attitude, self-motivated.· Proven experience in high data entry production volumes.· Productive and comfortable within a team environment.· Attention to detail and the ability to perform repetitive tasks.Work RemotelyNoJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:COVID-19 Vaccination is a requirement to work in our offices. Common areas sanitized, social distancing and masks are required away from desk, and an attestation process is required daily.Work Location: Multiple Locations
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