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Company Name : Boisson
Location : Brooklyn, NY 11232
Position : Customer Service Representative
Job Description : This is a full-time position with a Monday-Friday schedule. This position will be based at our warehouse located at the vibrant Industry City in Brooklyn.We’re currently searching for a highly organized and efficient candidate who can wear multiple hats throughout the workday. An ideal Boisson candidate is a self-starter who prioritizes the detail of getting the task done correctly the first time and is willing to grow and learn from those in the organization.About you: You’re helpful and thrive on engaging via email/phone/chat with our customers, stopping at nothing to help to assist themYou’re a problem solver and creatively find solutions and discover workarounds using the resources availableYou’re articulate and communicate clearly, concisely, and with a friendly toneYou’re knowledgeable and can speak with authority on our products.You’re efficient and can juggle priorities without breaking a sweat, maintaining an excellent level of organizationYou’re a great teammate and contribute ideas to elevate your greater team and help them succeedJob responsibilities:Field inbound phone callsAnswer chat communications on websiteTriage order issues and suggest solutionsAssist warehouse team as neededHandle open customer issues to ensure timely follow-up and satisfactory resolutionActively provide recommendations for continuous improvement to Boisson teamPast experience:Online customer-facing work experienceExcellent communication via telephoneDemonstrated patience when resolving customer requestsExcellent written and verbal communication skillsPrior experience walking customers through solutions through phone, chat, and email.Job Type: Full-timePay: $20.00 – $25.00 per hourBenefits:Employee discountFlexible schedulePaid time offSchedule:8 hour shiftMonday to FridayAbility to commute/relocate:Brooklyn, NY 11232: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Work Location: One location
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