Customer Service Representative Job Vacancy in Merchant One, Inc. Miami Beach, FL 33140 – Latest Jobs in Miami Beach, FL 33140
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Company Name : Merchant One, Inc.
Location : Miami Beach, FL 33140
Position : Customer Service Representative
Job Description : Merchant One, located in Miami Beach, FL, has been in business for over 18 years and is seeking to hire a team of well-spoken and thorough customer support specialists that thrive in a customer-focused environment.The successful candidate will play a daily and important role in resolving product and service problems, as well as client retention. You must have experience in comfortably, patiently, and professionally speaking with business owners over the phone and effectively assisting with their needs. Candidates must exhibit strong computer skills, both in writing effective emails as well as quickly learning and accurately manipulating databases and updating customer information.The Customer Support Specialist’s role enjoys a base salary and bonuses.Additional responsibilities include:Ensuring superior full-service supportMaintaining customer records by updating account informationUp-selling accounts on value-add services through thorough extensive product knowledgeAbility to multi-task in a high paced environmentDisplaying excellent phone and email etiquettePerforming effective demos to prospectsEffectively negotiating client retentionTeam player as well as an independent contributorThinks outside of the box to get the most effective resolutionsManage a high volume of incoming calls, cases, and chatPreferred but not required: 2+ years of payment service support experience2+ years of customer/technical support experienceJob Type: Full-timePay: $20.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftHolidaysMonday to FridayOvertimeSupplemental Pay:Bonus payExperience:Customer Service: 2 years (Required)Work Location: One location
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