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Company Name : DIRECTV
Location : Sunrise, FL
Position : Customer Service Representative – Retention
Job Description : When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. It’s an opportunity to showcase your customer experience expertise and represent our company as the voice of our brand. So, if you’re up for delivering the future, we’re up for providing you with a bundle of opportunities for success.
As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving environment using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third party vendors and suppliers to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.
This position comes with competitive compensation up to $22 per hour (base salary plus incentives) to new hire employees! A virtual workplace opportunity may be available upon completion of on-site new hire training if the employee meets certain virtual/work-from-home qualifications and requirements.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks, employees can choose one of the services below at a free or discounted rate:
Free DIRECTV Premier Package with free installation (this includes free HBO Max, Cinemax, Showtime, Starz, & NFL Sunday Ticket Max)
DIRECTV STREAM Ultimate Package (this includes HBO Max, Epix, & Starz) with a $10 monthly technology fee
What you’ll do:
Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of DIRECTV provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
What you’ll need:
At least one year customer service experience
Call Center experience
Advanced typing/keyboarding skills
At DIRECTV, meeting our customers’ needs plays an important role in our success – but your ability to provide them with best-in-class service is even more critical. We’re offering an opportunity to work at the frontlines of our company, connecting customers in your community with the best in tech and entertainment. Whether it’s upgrading services or growing our customer base, your impacts will be felt by customers far and wide. There’s no better time to join our team. So, what do you say? Are you ready to deliver the future of entertainment?
Job Posting: Mar 17, 2022, 12:26:01 PM
Other Locations: Florida-FORT LAUDERDALE, Florida-Miami, Florida-WEST PALM BEACH
Schedule: Full-time
Job Level: Hourly Occupational
This post is listed Under Florida jobs
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