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Company Name : Signpost
Location : Denver, CO 80205
Position : Customer Support Representative
Job Description : Who is Signpost?
Thousands of businesses partner with Signpost to manage communications with prospects and customers for the entire lifecycle of the relationship – from lead, to job, to repeat business. Signpost is growing, and we’re looking for an experienced Customer Support Representative who can hit the ground running as a part of our Customer Success team!
What does the Customer Support Representative do?
We’re looking for a smart and motivated Customer Support Representative who is passionate about helping local businesses reach their marketing goals. You’ll be the first point of contact for our clients and responsible for helping them properly utilize our software to ensure maximum return on investment. The support team manages all inbound client inquiries via phone, chat and email.
A day in the life of Customer Success Support Representative would include:
Communicating with client by phone and email for account set up, product expertise and general account questions
Identification of root issues while finding quick and effective resolutions
Developing and maintaining a deep understanding of product functionality and value
Representing the company in a positive, professional and supportive manner at all times
Championing our small business clients – ensuring that our clients are being successful in growing their business using our products
Focusing on impact when held to varying priorities and targets
Providing a high level of attention to detail and ability to quickly internalize and adopt processes
Who are you?
You’ll be a good fit, if you:
Care about small business
Bring energy and you are always improving
Have customer facing experience
Are a team player who communicates effectively
Manage your time well in a work from home environment
Want to work towards both team and individual goals
Want to advance your career and learn something new every day
What are salary and benefits?
We believe a healthy employee is a happy employee!
Signpost offers competitive health, dental, and vision benefits for both employees and their dependents
Flexible PTO Policy
401k contribution benefits
Collaborative, connected team environment
Salary Range: $42,000 – $45,000
This post is listed Under Colorado jobs
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