Delivery Station Team Member Job Vacancy in Amazon HVH Valencia, CA 91355 – Latest Jobs in Valencia, CA 91355

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Company Name : Amazon HVH
Location : Valencia, CA 91355
Position : Delivery Station Team Member

Job Description : The address for this role, is: 28820 Chase Place, Santa Clarita, CA 91355

The schedule for this role, subject to change based on business need, will be: Sunday-Thursday 11:00AM-8:00PM

This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Liaison, you will be responsible for:
Communicating with customers directly by phone and by emailEmpathizing with and prioritizing customer needsUpholding company values in working with every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing a grammatically correct, concise, and accurate written response to customersApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible, full time schedule (40+ hours per week)Working from inside an Amazon Logistics (AMZL) delivery stationPerforming the following tasks:
Carry, lift, push and pull up to 49 poundsStand, kneel, crouch, and/or stretch during shifts up to 12 hours longWork in an environment where the noise level varies (personal protective equipment provided)Work in an environment where the temperature may vary
Job Qualification
Basic Qualifications
High School or equivalent diploma
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, window navigation and instant messenger tools
Preferred Qualifications
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience working on a merchandising/brand ambassador team
Demonstrates integrity and has track-record of earning trust

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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