Digital (Order Pickup & Delivery) Team Lead Job Vacancy in Walmart Toledo, OH 43615 – Latest Jobs in Toledo, OH 43615
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Company Name : Walmart
Location : Toledo, OH 43615
Position : Digital (Order Pickup & Delivery) Team Lead
Job Description : Job ResponsibilitiesI will be responsible for actioning Time Off Requests & Attendance Exceptions daily.I communicate with my team & know why they miss work.I partner with the Ops Mgr / Coach on all attendance terminations.I consult the People Lead for guidance when needed.I take a weekly inventory of SFS packaging supplies, review weekly box usage in GIF and share the needs with my coach and store manager.I Lead Team Huddle.I take care of the customers and develop and lead my associates.Using the Team app, I provide my team with updates, set goals and track productivity.I follow up that my team’s critical routines are completed.I am accountable to make sure my team’s critical routines are completed.I lead all associates in the absence of the coach and store manager.I attend monthly store meetings and communicate important information back to my team.I have weekly discussions with my team to discuss the improvement of team productivity.I tour my area in with my team associates and coach.My GIF user requirements are:Business facility admin – lite.Picker.Pickup.Customer service manager.Stager.Exception picker.I am responsible for reviewing exception management in a timely manner, refer to the Exceptions Management Process Guide.I am accountableDigitalI am an hourly supervisor that oversees the pickup and delivery areas.I provide customer service.I make sure my area is set up and maintained to standard.I manage supply inventory and the overall standards of my department.I address any orders that have been canceled.I address any expired orders and make sure items are stocked to the salesfloor to standard.I use the Dot.com Store app to assist customers and train others on its usage.I track customer orders, as necessary.I review reporting and follow up with associates and customer concerns.I follow up on daily process execution and operation.For SFS locations I perform the following additional responsibilities:I monitor pick and pack performance throughout the day.I perform quality checks for shorts and box audits.I stage orders in the picking, pick complete or pick review areas and then sort orders for packing.I ensure Compliance standards are followed and daily OPD SPARK Food Safety Checklists are completed.I action customer survey’s in MYCustomer (Medallia App) daily.I respond and close alerts with in the 72-hour action period.I investigate and address the root cause of the issue and act when necessary.I take care of the customer by resolving the issue and gaining their trust to shop with us again.Each day I lead daily process execution and operations:Organizing, monitoring and supporting shoppers and the backroomManaging exceptionsEnsuring all orders are picked on timeVerifying quality checks are being completedDriving the backroom crew to a < 5 minute wait time.I am responsible for all aspects of my daily routine.Job Type: Full-timePay: From $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftNight shiftWeekend availabilitySupplemental Pay:Bonus payAbility to commute/relocate:Toledo, OH 43615: Reliably commute or planning to relocate before starting work (Preferred)Work Location: One location This post is listed Under Ohio jobs
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