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Company Name : Sun Control Retractable Shades
Location : Tucson, AZ 85713
Position : Dispatcher/Customer Service
Job Description : Sun Control Retractable shades was founded in 1997 and is the industry leader in exterior retractable shading options. We Engineer, Design and Manufacture all our products right here in Tucson, Arizona.Sun Control strives for be at the forefront of innovation within the industry.We describe our culture as:Detail-oriented — quality and precision-focusedOutcome-oriented — results-focused with strong performance cultureTeam-oriented — cooperative and collaborativeWe are looking for a customer-oriented service representative.A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsProcess Invoices and process sales ordersHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesSkillsProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyAbility to use multiple screens and platforms to perform job functions.Strong understanding of schedulingSHIFTS:MONDAY-FRIDAY8:30 AM – 5:00 PMPAY: DOEJob Type: Full-timePay: $14.00 – $17.00 per hourJob Type: Full-timePay: $14.00 – $17.00 per hourBenefits:401(k)Dental insuranceEmployee assistance programHealth insurancePaid time offProfessional development assistanceReferral programTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayExperience:Dispatching: 1 year (Preferred)Work Location: One location
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