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Company Name : Lumens Energy Consulting
Location : Van Nuys, CA
Position : Full Time- Customer Service Advocate
Job Description : We are looking for a Customer Service Advocate to join our team! A Customer Advocate works for a energy fulfillment company, providing information to utility customers about available company programs and services and increasing overall program awareness.Responsibilities:Familiarizing yourself with the company’s mission, vision, and goals.Educating customers about our product.Building rapport with customers.Monitoring customers feedback and escalating complaints to the upper management.Brainstorming ideas and participating in training and workshops.Maintaining positive image of the brand at all times.Qualifications:Previous experience with customer service, sales, or other related fieldsExcellent written and verbal communication skillsFriendly, approachable, and outgoing personalityAdaptable with the ability prioritize taskWe offer:Fast Paced EnvironmentSufficient Compensation PackageFree TrainingWeekly payJob Type: Full-timePay: $70,000.00 – $100,000.00 per yearSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Commission payEducation:High school or equivalent (Preferred)Work Location: Multiple Locations
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