Guest Service Agent Job Vacancy in Soho Grand Hotel New York, NY 10013 – Latest Jobs in New York, NY 10013
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Company Name : Soho Grand Hotel
Location : New York, NY 10013
Position : Guest Service Agent
Job Description : The Soho Grand Hotel is looking for a Guest Service Agent to join their team! The Guest Service Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.Responsibilities include, but are not limited to:Create memorable experiences for guests by ensuring a smooth arrival and departureAnticipating guests needs- always staying one step aheadAct as the liaison for each guest with all departments to create and maintain a positive guest experienceCurate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from homeBeing a positive and empathetic listener for all guest queriesMaximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.Requirements:Flexible to work days, nights and weekendsFamiliar with Downtown NYCHospitality/hotel experience preferredKnowledge of Opera, GoConcierge, GuestWare preferredIn return we offer:401k plans (with matching after 1 year)Health Insurance (Medical, Dental, Vision)Paid time off for full-time Team MembersHospitality/hotel experience preferredCareer AdvancementEEO/ AA including Vets and DisabledJob Type: Full-timePay: From $22.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel Experience: 1 year (Preferred)Front Desk: 1 year (Preferred)Work Location: One location
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