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Company Name : Kaimana Beach Hotel
Location : Honolulu, HI 96815
Position : Guest Services
Job Description : PRIMARY PURPOSEDetailed-oriented front desk agent providing above and beyond guest services for Kaimana Beach Hotel, boutique property on the Gold Coast of Waikiki.ESSENTIAL FUNCTIONSResponsible for greeting and welcoming guests with aloha.Full knowledge of hotel services, activities, and facilities.Handling customer special requests or complaints; prepare work orders and assignments to other departments accordingly.Concierge services with knowledge of local activities and points of interest.Registers guests upon check-in and prepares bills upon check-out.Checks arrival list to make sure returnees or VIP guests rooms are assigned properly.Maintains records of reservations and guests’ accounts.Engage communication with guests thru Ivy (smart texting platform).Daily updates of arrival/departure modification or special requests.Thorough knowledge of room categories, rates, and package plans and promotions.· Answering calls and queries related to potential booking.Books hotel reservations after business hours.Knowledge of cash handling procedures and check and credit card policies.Understands emergency procedures and knows how to act upon them.Fully trained for the overnight shift if scheduled.· Adheres to safety, security, and sanitation rules.Other duties as required by the Director of Guest Services and General Manager.OVERNIGHT SHIFTo Performs all duties of Guest Services.o Responsible for assisting hotel guests during the 11:00PM to 7:00AM shift.o Reconciles nightly audit and end of the day reports.o Reconciles hotel charges and payments for the day.o Balances and prepares reports to send to the department managers.o Understand property-wide emergency procedures and knows how to act upon them.QUALIFICATIONS: Must have excellent customer and communication skills – verbal and written, sales, and strong computer and hotel experience required.Must be available to work AM/PM or overnight shiftsTeam playerAbility to lift 25 lbsKnowledgeable of local attractions, Hawaiian history/neighbor island hotels and restaurantsComputer literateAbility to multi-taskAbility to work independentlyJob Types: Full-time, Part-timePay: From $24.00 per hourBenefits:Health insurancePaid time offRetirement planSchedule:8 hour shiftAbility to commute/relocate:Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Do you have Opera, SnyXis experienceExperience:Hotel & Accommodations Guest Services Staff: 1 year (Required)Hotel experience: 1 year (Required)Work Location: One location
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