Healthcare Concierge (100% Virtual) Job Vacancy in Medici Clinical Management, LLC Austin, TX 78735 – Latest Jobs in Austin, TX 78735

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Company Name : Medici Clinical Management, LLC
Location : Austin, TX 78735
Position : Healthcare Concierge (100% Virtual)

Job Description : Healthcare Concierge / Care Navigator – Medici Care Teams Virtual Navigator

About Medici

The best possible healthcare doesn’t come from a physical place – it comes from an authentic, trusted doctor-patient relationship.

Founded in 2016, our team set out to improve doctor-patient relationships by empowering everyone with a HIPAA-compliant digital communication platform. After working with tens of thousands of doctors and hundreds of thousands of patients around the world, we’ve become experts in what great care looks like and now it’s time to make it available to everyone.

Medici Care Teams are a mission-minded, hyper-engaged, and hyper-equipped primary care centric health system. Each Medici Care Team is a concierge medical group curated to care for a specific patient population. Offered to self-insured employers for their employees and families, our value-based model empowers doctors to build trusted, loving relationships that increase the engagement of patients in their own health. Our virtual-first care teams are given the time and resources to focus on prevention and chronic disease management in a way that’s not possible in a fee-for-service model. Our primary measure of success is improved quality of life for the patients we serve.

A critical part of our care team included our Care Concierges. These empathetic, multi-tasking and passionate customer service professionals, lovingly navigate the patient every step of the way. From helping with onboarding, to finding a lab facility to setting up a doctor consultation, the concierges are the first entry point to the Medici Care Team.

We are looking for a patient centric, loving and dedicated care concierge to join our incredible team. If you believe you have a passion to serve, love problem solving and want to change healthcare, we want to hear from you.

What you’ll be doing:

Managing incoming/outgoing text-based communications to/from patients and teammates via our unique online platform
Performing/managing patient intake process
Scheduling internal and external appointments
Speaking with patients via audio/video
Maintaining appropriate documentation within our EHR

Why We’re Different:

Be a part of fixing healthcare
Work-Life Balance
Work from home
Schedule flexibility
100% Virtual, Web-based
Full-time salaried position, Monday – Friday from 8:00am – 5:00pm.
Competitive compensation and generous benefits package included (Health, Dental, Vision, PTO, 401K and more!)
What we’re looking for:

The ability to effectively use technology to deliver high-quality care, including Google Gmail, Docs, and Sheets without assistance
Ability to use Chrome, Firefox, or Safari web browsers without assistance, demonstrating excellent internet search skills.
Knowledge of EHR systems
Must be able to multi-task and not get flustered easily
An interest in working with a patient population
The ability to interact with patients, clients, and teammates in a courteous and friendly manner
The ability to support the organization’s goals and core values, investigating and learning about our company
The ability to balance team and individual responsibilities
Able to respond promptly to patient, client, and teammate needs and complete administrative tasks accurately and timely
Able to apply common sense understanding to carry out written or oral instructions
Able to think on your feet, be resourceful, and solve problems involving several variables on your own

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write/type both simple and complex correspondence
Ability to effectively present information in one-on-one and small group situations to patients, clients, and teammates
Ability to read and write using the English language
Must demonstrate excellent telephone/video and written/typed communication skills

Desired attributes:

A passion for human-centered primary care
The ability to successfully communicate with and provide care to individuals of all backgrounds
The desire to be an integral part of a team dedicated to changing healthcare delivery
Openness to feedback and reflection to gain productive insight into strengths and weaknesses
The ability to confidently navigate uncertain situations with both patients and colleagues
Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

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