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Company Name : TEKsystems
Location : Honolulu, HI 96801
Position : Help Desk Specialist
Job Description : Equivalent Experience
Experience Level
Entry Level
Start Date
Monday, April 4th
Contract Length
4-months, end of July, with the potential to extend
Location
Onsight at Kamehameha Industrial Center (KIC), Parking is INCLUDED
Schedule – (40 hours a week)
Call center is open Monday – Friday from 7am – 7pm
Training schedule is Monday – Friday from 8am-5pm
*AFTER training, You must be flexible to work 8 hours when the call center is open*
Description
Responsible for assisting callers by providing general information & technical support related to the following categories of expected customer required assistance. Areas of Coverage:Assist with core conversion related inquiries (before and after conversion info)Basic account troubleshooting (i.e. password resets, etc.)Assist with customers with specific product line questionsAccess Authentication and Security IssuesWill be trained on basic product knowledge, type of calls to anticipate, processes/procedures for handling requests and core system navigationRegistration process online
Skills & Qualifications
Help desk support
Customer service
Proficient computer skills
Compliance Requirements
Drug and Background Check
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This post is listed Under Hawaii jobs
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