Help Desk Technician Job Vacancy in Auburn School District Auburn, WA 98002 – Latest Jobs in Auburn, WA 98002

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Auburn School District
Location : Auburn, WA 98002
Position : Help Desk Technician

Job Description : MUST APPLY ONLINE: https://www.applitrack.com/auburnsd/onlineapp/Position: Helpdesk Technician Location: JPF Admin – Department of Technology 260 days/year, 5 hours per day (8 hours per day for the 21-22 school year only) Position Description: The position will serve as the primary contact for assistance from the Department of Technology. This position will provide a consistently high level of customer service support for technology hardware and software troubleshooting by exhibiting a respectful, knowledgeable, helpful and caring demeanor. This position will support the work order process and assist patrons in understanding and accessing Department processes and resources following supervisor’s direction. Terms of Employment: Professional and Technical – Column II/placement DOE. Qualifications of employment: To perform this job successfully, an individual must be able to perform the responsibilities satisfactorily. The requirements listed below are representative of the requirements that would enable an individual to perform at appropriate levels. Reasonable accommodations may be made to enable individuals with disabilities to meet the required responsibilities. 1. 2+ years directly related experience in helpdesk or other technical customer services position. 2. Thorough knowledge of the principles, methods, and techniques used in troubleshooting technology-related issues and helpdesk ticket tracking system. 3. Basic understanding of Microsoft Windows 10 in an Active Directory environment. Chromebooks and G Suite management desired. 4. Demonstrated ability to establish and maintain accurate manual and automated filing and record keeping systems. 5. Experience training and assisting end users on software programs including G Suite and Microsoft Office Suite. 6. Experience assisting end users with basic troubleshooting to repair the most common technical issues with devices such as desktops, laptops, Chromebooks, iPads, printers, and peripherals. 7. Experience writing clear instructions and manuals to build a knowledge base for end users. 8. Customer service oriented with an ability to be courteous, helpful and patient with staff, students and community. 9. Demonstrated ability to establish relationships and work successfully across differences within a diverse population; commitment to the goals of the District racial equity policy. 10. Proven ability to work effectively and professionally under pressure of time constraints and heavy volume. 11. Established ability to independently focus on assigned tasks and complete in a timely manner. 12. Demonstrated ability to break down complex tasks and bring to completion. 13. Demonstrated ability to meet or exceed expectations for attendance. 14. Possession of valid Washington State driver’s license and reliable transportation. Essential job functions: Depending on assignment, the employee may perform a combination of some or all of the following duties, which are a representative sample of the level of work appropriate for this class. 1. Field incoming help requests from end users via telephone, email, ticket tracking system, text message, walk-ins, etc. Auburn School District Department of Technology July 14, 2021 2. Ability to review help requests, prioritize and assign to appropriate Department of Technology staff. 3. Provide software application and hardware support; identifies, records, tracks and resolves user problems in a ticket tracking software. 4. Maintain a respectful, calm, courteous, positive attitude when providing customer service to staff and students. 5. Add and update the inventory of all current hardware and software in a technology tracking software. 6. Serve as a central point of contact for users to communicate with the Department of Technology. 7. Respond to work-related email, text messages, calendar appointments, and voicemail regularly throughout the workday. 8. Self-prioritize any assigned service requests and respond in a timely manner. 9. Access software updates, drivers, knowledge bases, and online resources to aid in problem-solving. 10. Escalate problems to the appropriate experienced resource. 11. Coordinate the repair of various technology devices. 12. Communicates technical concepts to non-technical audiences in clear and concise electronic, verbal and written form. 13. Participate and contribute to department team meetings, planning sessions, and advisory committees. 14. Attend workshops and training classes, read publications and periodicals, and any other means to stay current on hardware, software and other information technology systems. 15. Other similar, related duties as assigned. Working conditions: While performing the duties of this job, the employee is regularly required to have precise control of fingers and hand movements; crouch, crawl, bend, or knee; focus on a computer screen for extended periods of time, experience exertion, including fatigue, concentration, and eye strain; experience demands from a diversity of others, including students, parents, community and staff; demands of constant change; deal with distraught or difficult individuals and operate a motor vehicle on public roads. The employee frequently is required to stand for prolonged periods and climb or balance, and wear protective gear. The employee must occasionally lift and/or move up to 50 pounds.Job Types: Full-time, Part-timePay: $30.50 – $35.68 per hourBenefits:Dental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:Monday to FridayAbility to commute/relocate:Auburn, WA 98002: Reliably commute or planning to relocate before starting work (Preferred)Work Location: One location

This post is listed Under  Washington jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company