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Company Name : Frontline, LLC
Location : New York, NY 10022
Position : IT Help Desk Technician – Tier 1 Support – NYC
Job Description : Frontline is a Managed IT Service provider in L.A. with large media & entertainment clients based in NYC (mid-town).
We are looking for a competent IT Help Desk technician, Level 1 to provide fast and useful technical assistance on Mac and Windows systems. You will respond to calls and help tickets on basic technical issues and offer advice to solve them.
An excellent IT Help Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Learn more about our company and culture at at https://www.frontlineinc.com
RESPONSIBILITIES
Provide technical support on-site to office employees and executives alike.
Diagnose and resolve a wide range of technical issues remotely over the phone and on-site.
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Take ownership of a client ticket, seeing it through to closure, and escalating when necessary to next level of support personnel.
Ensure all call details and resolutions are entered into ticketing system according to procedure.
Readily accessible via mobile phone and email during off-hours.
Requirements
Minimum 3 years experience as a help desk technician supporting Mac and Windows operating systems and apps.
Tech savvy with working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.
General understanding of phone systems and printing environments.
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and composed under pressure.
Job requires regular travel for on-site work for various clients, and at times requires off-hours or weekend work.
Benefits
Full Health Benefits offered: Medical, Dental and Vision benefits package
401k with matching
FSA and other HR benefits
15 PTO days, plus major bank holidays observed.
Employee development / professional training
This post is listed Under New York jobs
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