IT Team Coordinator Job Vacancy in GO Concepts, Inc. Lebanon, OH 45036 – Latest Jobs in Lebanon, OH 45036

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : GO Concepts, Inc.
Location : Lebanon, OH 45036
Position : IT Team Coordinator

Job Description : Join one of Ohio’s fastest growing IT/MSP companies! Proudly serving the great organizations assisting Ohio’s developmentally disabled, choose a career where you can be part of making a difference to others! Only two openings immediately available. We offer an excellent compensation and benefits package, along with a wonderful team and supportive working environment with room for advancement.Position Options – Based on experience, must be in OhioIn OfficeIn Office with Remote Working / Work from Home HybridFull Remote Working / Work from HomeRemote Working / Work From Home with On-Site at Client(s)Who We Are: Since 1997, GO Concepts has been the most trusted name for IT Support, Services, and Solutions in Southwest Ohio.GO Concepts was founded two and half decades ago to make a real difference in the daily lives of our clients. This organization was started with the goal of really helping people — not just providing a list of set services and hopefully turning a profit.With a focus on County Boards, Agencies, and Independent Providers for those with Developmental Disabilities since 2013, GO Concepts has emerged as the clear leader in information technology solutions for the entire developmental disabilities organization and business community throughout Ohio.“We are passionate about making sure our clients can focus on their passion and not worry about their IT. Our mission in doing so is to provide the absolute best possible experience for all of our customers while being recognized as the leader in IT-related services throughout Ohio.” John Gambill Jr, CEO / Co-founder of GO Concepts, IncWhy Join The GO Concepts Team?We are always looking for passionate, skilled, and committed professionals that want to do more than cash a paycheck every two weeks — we want team members that are committed to really helping those that help others.“When passion defines the role and goals are worth all the efforts needed to reach them, that’s a mission to join. So, if you are great at IT and can provide caring and professional assistance to people, as well as be an awesome team member, and you are committed to being a part of our “helping those helping others” mission, then our diversely talented team needs wonderful people like you!” John Gambill Jr, CEO / Co-founder of GO Concepts, Inc The bottom line is we work with our clients, not just for our clients — our mission is to make it so they can focus on what matters most, instead of worrying about their technology.Job Description: Ticket System Coordination- actively manage tickets within ticketing system ensuring key metrics are achieved for operational success while implementing remediation strategies as necessary. These include but are not limited to: SLA, Proper Prioritization, Assignment, and Timely Issue Resolution.Onsite Schedule CoordinationStaff Training: become familiar with personnel abilities focusing on strategic use and ongoing developmentKnowledge Base MonitoringResponsible for performing Secondary Focus Areas when IT Team Manager is unavailable.Proactively identify issues and/or potential improvements utilizing professional judgement to implement a solution or provide a recommendation to IT Team Manager.Ensure quality customer service focusing on the highest levels of client care and satisfaction.Create thorough documentation records of support cases, instructional manuals, and knowledge base updates as necessary to enable all team members and end users to interact correctly and effectively with technology systemsServe as a point of contact for Cincinnati Bell coordinating cable related issues.Monitor assigned task completion ensuring positive outcomes and accountability.Ensure compliance with all GO Concepts, HIPAA, and IT security policiesImplementation of solutions to successfully meet performance objectives.Have awareness of existing and emerging technologies to determine capabilities and provide recommendationsActively participate on Leadership Teams as requiredLead and participate in team meetings contributing to the identification of issues and Work independently balancing client need with overall organization success.Serve as member of the afterhours call support triage team for emergency calls occurring during non-standard business hours.Assist the team, when necessary, by actively working on client issues, handling calls, etc. falling within L1/L2 Queues.Assist the IT Team Manager as requested to ensure company success including flexible hours when necessary.Benefits: Health InsuranceDental InsuranceLife InsuranceLong and Short Term Disability InsurancePaid TrainingVacation/Sick LeaveRetirement Plan-Self Directed with Employer MatchingMileage reimbursementTeam Member Driven Reward and Recognition ProgramOpportunity to Earn Role Related CertificationsOpportunity for AdvancementSalary Based on Experience and AbilityQualifications: Experience working in an IT Call Center or IT Support EnvironmentExemplary logistical skills focusing on efficiency with qualityStrong attention to detail with proactive mindsetExcellent written and verbal skills with an aptitude for process documentationStrong technical aptitude with demonstrated experienceExcellent problem-solving skillsSuperior customer relations skillsMinimum of two years in IT field with experience in leadership and/or project coordinationHighly Preferred: MSP ExperienceHighly Preferred: PSA/Ticketing System Administration/Coordination ExperienceMust dress and present themselves in a professional manner (shirts provided)Must have reliable means of transportationMust be able to pass background checkMust be able to pass drug screeningJob Type: Full-timePay: $45,000.00 – $52,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceLife insurancePaid time offReferral programSchedule:8 hour shiftDay shiftApplication Question(s):Do you have the following license or certification: Microsoft MTA or Higher Level Certification?Are you willing to undergo a background check, in accordance with local law/regulations?What about the role excites you and motivated you to apply? Please describe your interest in working with us.Please list one to three references. Include the person’s name, company and title, contact details (email and/or phone number), and explain your relationship (former boss, current coworker, etc.)Education:High school or equivalent (Preferred)Experience:relevant: 5 years (Preferred)MSP (the sole off-site IT support for another Company): 2 years (Preferred)IT Support: 3 years (Preferred)Work Location: One location

This post is listed Under Ohio jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company