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Company Name : Upstart
Location : Columbus, OH 43219
Position : Loan Processor
Job Description : About UpstartUpstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.By leveraging Upstart’s AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart’s patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX.Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!—Location: While we are remote now, we will return to the Upstart office in February 2022. This will require employees to be onsite. We cannot provide relocation assistance.The TeamOur Ops team is the fastest scaling team in the org and we’re seeking Loan Processors/Credit Analysts to join us. Our Loan Processing team is an integral part of our Ops organization, working directly with our loan applicants. The role requires excellent communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.You don’t have to be a financial services or credit guru – we provide 4 weeks of training to all new hires so that you can start your new role with a solid foundation.Our comp package includes base pay + annual bonus + equity and amazing benefits and perks (like a new Mac + $1200 to spend in your first year for tech equipment and catered lunch every day in our beautiful office).Shifts: Our operations team is open 7 days a week and there are two shifts9:00 am – 5:30 pm ET11:30 am – 8:00 pm ETAll weekend shifts include a pay differential (+$2/hr)! How you’ll make an impact:Work with potential borrowers and review applications to verify elements of each loan application, such as employment, income, identity, and tax documents, in a timely and efficient mannerIdentify and implement process improvements in the borrower application processBuild trust and cultivate borrower, investor, and colleague relationshipsOther projects as assignedWhat we’re looking for Minimum requirements:1+ year of experience in customer service, consumer lending, personal banking, or similarStrong analytical and problem solving skillsPassion for delivering a great customer experienceImpeccable judgment and acute attention to detailTrack record of high performanceBA / BS degree, Associates degree, or equivalent work experiencePreferred qualificationsFamiliarity with loan underwriting, financial statements, tax documents, and payrollWhat you’ll love: Competitive Compensation (base + bonus & equity)Comprehensive medical, dental, and vision coveragePersonal Development and Technology & Ergonomic BudgetsLife insurance and disability benefitsClubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)Generous vacation policy401(k) and Employee Stock Purchase Plan (ESPP)Catered lunches + snacks & drinksUpstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.https://www.upstart.com/candidate_privacy_policyJob Type: Full-timePay: $20.00 – $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planVision insurancePhysical Setting:OfficeSchedule:8 hour shiftDay shiftMonday to FridayOvertimeWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:While we are remote currently, we will return to our Columbus, Ohio office in Q2 2022. This is an onsite position and will require employees to be onsite 5 days/week.Ability to commute/relocate:Columbus, OH 43219: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Are you able to work on Saturday and/or Sunday as part of your permanent shift?Please share your preferred email address – this is the best way to ensure Upstart emails do not go to Spam!Language:Spanish (Preferred)Work Location: One location
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