Onboarding Specialist Job Vacancy in ShipHero New York, NY – Latest Jobs in New York, NY
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Company Name : ShipHero
Location : New York, NY
Position : Onboarding Specialist
Job Description : Onboarding Specialist, ShipHero Fulfillment
ShipHero Fulfillment partners with thousands of eCommerce brands to help them scale and profitably grow their business. We offer a robust suite of fulfillment solutions for the brands we serve, including the ability to improve their transit times, shipping costs and deliver an outstanding customer experience. We serve more than 10% of Shopify Plus stores globally and have over 100 million packages shipped. With a near perfect accuracy rate in fulfilling orders and orders shipped on time, brands can count on us for pick, pack and shipping services.
The Role
Our Fulfillment Team is growing and we are looking for an Onboarding Specialist. If you’re looking to join a team that cares about meeting and exceeding client expectations and has fun doing it, we invite you to apply.
As an Onboarding Specialist, you are responsible for configuring new client accounts and educating clients on the fulfillment lifecycle. Your main goal is to set clients up for success with ShipHero Fulfillment. Clients look to you as a knowledgeable guide and you enjoy being curious and sharing what you know with others. Collaborating daily with Sales, Operations, and Customer Success, which you enjoy because you love to communicate and work with others.
This is a remote position with regular communication using video chat and Slack. Applicants should be able to work during regular business hours in the Eastern Time Zone (8am-5pm).
Key Responsibilities
Meet with customers as needed to set up accounts (virtual meetings and phone)
Advise customers of the most efficient way to configure account settings based on business needs
Provide initial training to customers on the fulfillment workflow end-to-end
Educate customers on software usage and how to contact support after active shipping begins
Proactively assist warehouses with inquiries, errors, and special requests
The best applicants have:
At least 1 year previous experience in eCommerce Fulfillment or Logistics/Warehouse Operations
Previous experience in client service role, interacting with clients at all levels of an organization on a regular basis
High attention to detail
Excellent written and verbal skills
Project management expertise and deadline driven
Natural curiosity and enjoyment for continuous learning
Ability to thrive in a high-pressure, fast-paced environment
Work ethic that excels in a autonomous environment and the ability to self-motivate
Additional Job Details
Via email, phone and chat, you will communicate with clients and team members. You will collaborate with multiple teams and manage a variety of project timelines to completion. You will be receptive to feedback and seek to improve your skills.
Perks
$2,000 so you can buy any equipment you need to be happy at your job.
4 weeks of PTO + holidays.
Conference days don’t count against your PTO days, we want you to stay up-to-date.
We pay for courses & conferences if you learn we all learn.
Mandatory fun time. We mean it. Work-life balance in spades.
Free health insurance for U.S. based employees.
Our Culture
Our culture reflects our founder’s belief that by bringing empathetic, talented and great people together – you can be empowered to do great things. We’re driven to help our customers grow their businesses by providing solutions that solve complex problems, continually engineered to be secure, reliable and fast. Our core values are more than words on a page, they are the foundation for how we interact with co-workers and their families, clients, partners and vendors.
Our Core Values:
Do the right thing – Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, do what’s right, even when no one is watching.
Tenacity – We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
Have Fun & Be Bold – We support work life balance and have fun while being our bold and authentic selves.
Scrappiness – We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.
Apply today at: https://shiphero.breezy.hr/
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