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Company Name : Walt Disney World Resort
Location : Orlando, FL 32830
Position : Security Specialist, Walt Disney World
Job Description : The Security Specialists team working at the Communications Center manages multiple activities at the Walt Disney World Resort, including receiving, filtering, and delivering information, dispatching Cast Members to incidents, and writing and distributing mass notifications. As the Security Specialist, you will maintain situational awareness of their assigned properties and ensure flow between all impacted parties. The team partners with others within the Walt Disney World site and local, state, and Federal law enforcement representatives.
Responsibilities :
Receive incoming calls, prioritize emergency and non-emergency incidents and deploy Cast Members
Assess and analyze situations, collect information and prioritize while remaining calm
Audibly intake and transcribe communication, create documentation for leaders using Computer Aided Dispatch (CAD) software
Monitor multiple different alarms monitoring software programs and dispatch all partners for emergency response situations
Research ongoing communication in external markets that can educate and inform leadership regarding incidents affecting the property
Use radio telecommunication and computer technology to monitor field operations for Guests and Cast Members
Develop relationships with Cast Members at all levels and all lines of business to provide excellent service to our Guests and Cast
Rapid changing priorities in a high pressure and fast paced environment
Capture important information and quickly in a limited amount of time
Simultaneously listen, enter data, retrieve information and dispatch services
Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required
Cast members may be required to handle cleaning chemicals and supplies
Basic Qualifications :
Valid Florida Driver’s License
Written, verbal communication skills; including using telephone and radio
Experience with standard office software programs
Maintain confidentially
Preferred Qualifications:
Knowledge of Walt Disney World property and resources
Knowledge of Walt Disney World policies and procedures
One (1) year of experience with military, police, law enforcement ,emergency management (EM) , emergency medical services (EMS), call center or related field
Certified 911 dispatcher
Experience with Computer Aided Dispatch (CAD) software
Type thirty (30) words per minute
Additional Information :
Schedule Availability:
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year.
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays as required.
Ability to be flexible with work-hours in order to respond to urgent issues, to the situational needs and requirements of the workload.
The Security Specialist position is a costumed hourly role.
This post is listed Under Florida jobs
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