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Company Name : Archon Protection
Location : Ventura, CA 93003
Position : Account Manager
Job Description : OverviewArchon Protection, a leading security services company, provides unparalleled security services and solutions. With offices in Ventura and Woodland Hills, Archon Protection combines people and technology to deliver evolving, tailored solutions that allows our clients to focus on their core security needs. Through our people and leading services, systems and solutions, Archon Protection is there for you.Job DescriptionThe Account Manager is accountable for day-to-day operations of assigned accounts, including building, improving and maintaining relationships with clients and employees: developing & retaining staff; coordinating needed support services and solve problems to effectively run the account. Look to meet or exceed financial & operational goals while provide quality customer service. May maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Will possibly hire, train, discipline and terminate staff. May provide after-hour emergency solutions to assigned security personnel as required.Essential FunctionsEnsure the client site is provided with high quality security services to protect people and propertyBuild, improve and maintain effective relationships with both client and employeesCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer serviceSupervise the day to day security operations of an assigned client siteManage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and supportAdditional ResponsibilitiesEnsure all required reporting and contract compliance requirements are met.Assure regular communication of issues with ClientHandle any escalated security issues or emergency situations appropriately.Other management responsibilities as determined by Client or Division Manager.Communicate staffing needs; assist recruiters in identifying, interviewing and hiring quality candidates.Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.Assure communication of policies, company announcements and job openings on a consistent basis.Coordinate and/or conduct site-specific on the job training, client-specific training, and annual refresher training for security personnel, as well as meet Archon Protection’s corporate training standards.Develop / maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the security staff.Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.Enforce Archon Protection policies as outlined in the handbooks, executive memos and on the portal.QualificationsAt least 2 years of business management/operations/supervisory experience (depending on size/scope of client).Ability to develop and grow customer relationships.Experience in hiring, developing, motivating and retaining quality staff.Outstanding interpersonal and communications skills required.Ability to work in a team-oriented management environment with the ability to work independently.Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.Ability to work in a team-oriented management environment while having an entrepreneurial attitude.Key Competencies: Staff Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.ClosingArchon Protection provides unparalleled service, systems and solutions to the people and business of our communities, and is a leading security services provider. With a large staff and several accounts to look after, Archon Protection delivers high-quality, tailored solutions, which allows clients to focus on their core business and security needs.Job Type: Full-timeJob Type: Full-timePay: From $26.00 per hourBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSchedule:Monday to FridayAbility to commute/relocate:Ventura, CA 93003: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: One location
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