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Company Name : Confidential
Location : New York, NY 10018
Position : Assistant General Manager
Job Description : Come join an awesome team at a brand new hotel in the heart of midtown Manhattan!The Assistant General Manager directs and coordinates the Front Office/Night Audit, Housekeeping, and Maintenance departments and assists the General Manager in overall hotel operations.Job Responsibilities: Manage costs within the hotel, including supplies, labor, and other expenses to within budgeted parametersEstablish and maintain open, collaborative relationships with direct reports and the entire teamObserve service behaviors of team members and provides feedback to individuals and/or supervisors.Review guest survey results and other data to identify areas of improvement with team membersAnalyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstaclesInterface with customers regularly to obtain feedback on the quality of product, service levels, and overall satisfactionEnsure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriateWork to ensure the property meets brand standards and is a safe and secure facility for guests and team membersEnsures service and technical training occur throughout the property to support successful daily operations.Establishes a presence with team members on the property and actively solicits team member feedback. Utilizes an “open door” policy and reviews team member engagement results to identify and address problems or concerns. Ensures team members are treated fairly and equitably.Demonstrates and communicates drivers of guest satisfaction; ensures core elements of the service strategy are in place to produce the desired resultsHighly visible and interfaces with customers regularly to obtain feedback on the quality of product, service levels, and overall satisfactionReviews financial reports and statements to understand property’s performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performanceStrives to maintain profit margins without compromising guest or team member satisfactionMakes decisions and oversees team performance, removes obstacles to success, and ensures adequate resources are available to achieve business resultsCreates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these resultsCommunicates and ensures execution of hotel emergency proceduresAssists the General Manager in all tasksFamiliar with and able to direct all fire, life, and safety procedures and train staff in the appropriate fire, life, and safety proceduresRequirements: FSD Certification is a plus. Must be capable of completing the requirements for Hotel Fire Safety Director certification within the first 6-8 months of employment. (Classes and certifications paid by the employer)Previous hotel Management experience with proven success in leadership of teams 3+years of management experience in the Front Office and/or HousekeepingProven success in guest service results Hospitality managementDegree a plus Strong financial knowledge requiredKnowledge of Microsoft Office preferredAbility to work a flexible schedule, including weekends and holidays Drive for results demonstrated through successful performance in prior leadership positions*Strong financial knowledge requiredKnowledge of Microsoft Office preferredAbility to work a flexible schedule, including weekends and holidaysDrive for results demonstrated through successful performance in prior leadership positionsJob Type: Full-timePay: $80,000.00 – $85,000.00 per yearBenefits:401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:10 hour shiftSupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Hotel management: 3 years (Required)Hospitality: 3 years (Required)Work Location: One location
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