Call Center Administrative Agent(Temporary)-Remote Job Vacancy in Carters, Inc Braselton, GA 30517 – Latest Jobs in Braselton, GA 30517

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Company Name : Carters, Inc
Location : Braselton, GA 30517
Position : Call Center Administrative Agent(Temporary)-Remote

Job Description : Job Description:
Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, and www.cartersoshkosh.ca. The Company’s Just One You and Genuine Kids brands are available at Target, its Child of Mine brand is available at Walmart, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.
Provide administrative support for eCommerce Contact Center for off-line tasks as outlined below:
Support of special projects
Process exception and escalation management
Customer address verifications and corrections
Support of payment verification and fraud review processes
Shipping exceptions and claims
Returns processing
Support of Ship to Store and Store 6 initiatives
Investigating and resolving inquiries from Customers, Consumer Affairs, Corporate and Leadership as necessary
Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
Use technology tools as directed and within established guidelines
Maintain confidentiality of the organization’s customer data
Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
Identify and handle all customer inquiries completely and accurately via Phone, Email and/or chat as determined by business need
Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
Resolve customer complaints and problems to the satisfaction of the customer
Complete necessary documentations to manage customer complaints, uses and subsequent solutions
Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness
Other miscellaneous duties assigned
Pursuant to Colorado regulations, if this job is performed in Colorado, the hourly pay rate range is $16.25-$17.75
Required Experience:
Previous customer service experience
Demonstrate excellence with listening, verbal and written communication skills
Must be fluent in oral and written English/French
Working knowledge of computers, office software, email and chat
Ability to navigate and multi-task
Proficient reading skills
Intermediate Excel skills preferred
Must have the ability to abide by all of Carter’s policies and procedures; specifically the attendance policy
Must know, understand and follow all Standard Operating Procedures
High school diploma or a GED preferred, not required
Minimum 6 months of customer service experience
Call center, Retail and/or eCommerce experience is a plus
Technical aptitude is a plus, but not required
Ability to work in a highly structured environment
Ability to work in a competitive performance driven environment
Ability to handle repetitiveness of contacts from internal and external customers
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
Contact Center environment with moderate noise level due to agents talking, computer, printers and floor activities
Holiday work schedule as defined by Management and business needs/volume
. Comply with blackout periods as determined by Management
NOTE- THIS POSITION DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE DUTIES DESCRIBED MAY BE CHANGED OR REASSIGNED AT THE DISCRETION OF MANAGEMENT, AND THE EMPLOYEE MAY BE REQUIRED TO PERFORM DUTIES THAT ARE NOT LISTED IN THE POSITION DESCRIPTION.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
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