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Company Name : Red Mountain Weight Loss and Med Spa
Location : Scottsdale, AZ 85260
Position : Call Center Agent
Job Description : Over 250,000 patients to date have undergone successful weight loss journeys with Red Mountain Weight Loss and Med Spa. As a Customer Service Representative, you’ll work daily with the heart of what drives us – our patients. You’ll have a considerable impact on the company by helping patients take the first step in achieving safe and healthy weight loss. And as a member of our Customer Service team, you’ll help deliver the best possible patient care, combined with first-class customer service every single day.Our ideal hire is motivated by what we’re doing as a company, believes in kindness and respect, and is eager to contribute to the success of our patients. As someone who is invaluable to the patient experience, your learned understanding of our products and services will be incredibly important. You’ll model the Red Mountain Way each day as it’s the standard by which we measure ourselves, and it’s the essence of our company as we aspire to deliver only the best customer service every single day.Just the FactsThis is a full-time positionWe’re looking for someone who can work Monday through Friday from 6:00 am to 6:00 pm and Saturdays from 6:00 am to 4:00 pmFor this role, our pay ranges from $16 to $18 per hour depending on customer service experienceAbout the RoleThe entire team works as the first point of contact for our patients and you’ll spend the majority of your day assisting patients over the phone. Our Customer Service Representatives have the ability to talk to patients for as long as they need – we value customer service over speed because we know that we are working to change the life of every patient we talk to. Doing what’s in the best interest of the patient is at the heart of what we do.You’ll become an expert on all of Red Mountain’s products and services. You’ll educate patients on our program options, answer questions about treatment plans, and research patient charts. We’ll help set you up for success to become a mindful, contributing member of our team.Career Growth on the Customer Service TeamWe care about your career development, and we’ll make sure you’re developing skills and knowledge that will serve you for years to come. We actively promote from within the team and often offer opportunities such as Trainer and Lead. With our RM Rise Emerging Leaders event, we also host an annual leadership summit designed for those that have aspirations to move into a leadership position.About YouYou are friendly, positive, and non-judgmental with a strong desire to help others – a people person.We work together as a team, and that means we encourage each other to improve as a team. You are someone who enjoys working with people, collaborating, and sharing responsibility.You have worked in a call center environment and have used scheduling applications or SalesForce before.BenefitsCompetitive Compensation – in addition to hourly pay, we also offer a $1.00 per hour shift incentive for working Saturdays. We also have employee reviews twice a year and with each review, you can earn up to a $1.00 per hour pay raise – that’s up to $2 per year!Benefits – in addition to Medical, Dental, and Vision insurance, all benefit-eligible employees are provided with $15,000 Basic Life/AD&D as well as long-term disability coverage at no cost to you. You will have the option to purchase voluntary life/AD&D, short-term disability coverage, and pet insurance. An Employee Assistance Program (EAP) is also available at NO COST to help employees and their family members handle the stress involved with everyday issues and/or crisis situations.Discounts – we offer amazingly low prices on all of our products and services to not only our employees but to five (5) of their family and friends as well. In addition to discounts on RM services, we also offer discounted rates on prescription medication through Nationwide Compounding.Paid Training – your first two (2) days of employment will be spent in orientation learning everything Red Mountain. From there, you’ll enter training in location. Through Red Mountain University, we’ll provide you with amazing learning and development programs and resources to increase confidence, customer service and develop skills and job knowledge.Job Type: Full-timePay: $16.00 – $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWeekend availabilityApplication Question(s):Are you available to work shifts Monday – Friday from 6:00 am to 6:00 pm and Saturdays from 6:00 am to 4:00 pm?Education:High school or equivalent (Preferred)Work Location: One location
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