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Company Name : Recompose
Location : Seattle, WA 98102
Position : Client Experience Specialist
Job Description : Death though heart-wrenching can be beautiful. Its rituals can be meaningful, and disposition of the body can be gentle and natural.
Recompose is an ecological death care company based in Washington State. When we opened our facility in Kent, WA in December 2020, we became the first full-service funeral home in the world to offer NOR services (natural organic reduction), where human bodies are converted into soil. We are building the Recompose model to offer an authentic, participatory experience for families and a natural return to the earth for the dead. Our newest facility is scheduled to open in Seattle in April 2022.
Recompose is seeking to add a Client Experience Specialist to our growing team. This person will be the first point of contact for many of Recomposes community members and future clients. They will frequently communicate Recomposes process and mission and must be able to speak about death in a straightforward and gentle manner. The role will be physically based at the front desk of our new facility in Seattle and will help maintain the space. Responsibilities will also include answering questions from the public about Recompose and the NOR process, greeting friends and family as they arrive to attend a laying-in funeral service, and supporting customers as they sign up for Precompose, our preplanning option. The Client Experience Specialist will report to the Director of Client Experience.
This role will help us build an intentional culture of hospitality and inclusion that we will maintain as we grow. This person should be passionate about helping Recompose create a radical new death care paradigm and about helping to heal the environment through this work.
RESPONSIBILITIES
Inform, Comfort, Inspire:
Communicate with the public, current clients, and future clients about the Recompose process and mission.
Answer main phone line, directing at-need families to Services Team, and answering general questions and Precompose questions.
Respond to email inquiries and forward to appropriate team members.
Maintain client database in collaboration with Outreach and Services Departments.
Manage Precompose memberships:
Guide existing and potential Precompose members through the process of choosing Recompose for themselves or others by phone, email, mail, or in-person.
Foster long-term client happiness for Precompose members who have prearranged for their future death care with Recompose.
Work with Client Experience Team to improve the Precompose sign-up experience.
Work with Outreach Manager and Director of Client Experience to grow our Precompose membership.
Work with Finance Manager to resolve any Precompose financial issues.
Work with Services Department to understand the Recompose process, services provided by our team, and how to answer more technical questions that are received daily.
Support the In-Person Experience:
Welcome friends, family, and chosen family to Recomposes Seattle facility when they come for a laying-in ceremony or other service.
Support the Services and Outreach Teams in various tasks related to events held at the Seattle facility, including calendar and schedule management.
Manage and stock lobby, education, and pre-function rooms.
Work with the Client Experience Team to look for opportunities to improve the in-person experience.
Act as a point of contact for Capital Projects Manager for ongoing building maintenance and record-keeping, including vendor management and budget support/management.
Manage printer equipment and relationship with vendor.
Manage and stock team spaces, including mail area.
Ability to speak with empathy and competence about mortality, whether in-person, on a screen, in written communication, or by telephone.
Comfortable speaking with families about Recompose and human composting, whether in-person, on a screen, or by telephone.
Ability to learn the Recompose brand voice and use while writing emails.
Willingness to address the connections between spirituality and ecology and speak to the lasting gifts the dead give to the ecological cycles by choosing Recompose.
Flexibility in terms of approaches and duties; the Recompose team is very small and helping each other accomplish a variety of tasks is a necessity.
Experience in office management.
Advanced computer/internet skills and ability to work with technology in a variety of capacities. Tasks may include troubleshooting printer, managing Precompose membership CRM database, updating an online project management tool. At least a moderate level of experience and comfort with technology, typing, and learning new digital tools is required.
Experience and/or patience in working with customers who may have a low level of technical experience to troubleshoot issues with their Precompose membership, their legal forms, or other aspects of their relationship to Recompose.
A strong respect for the unexplained, a willingness to not know and an inquisitive approach to the work.
ADDITIONAL QUALIFICATIONS
Ability to act upon organizational mission, vision, and values.
Empathy and interpersonal sensitivity; great listening skills.
Resilience: ability to manage own emotions, demonstrate self-control under pressure or adversity, and practice self-care.
Flexibility: ability to adapt to new situations and to change focus unexpectedly.
Commitment to working at a progressive company that explicitly works to be anti-racist, by advocating and protecting the rights of people of color and religious minorities, and feminist, by protecting the rights of women, transgender, and gender nonconforming people.
PHYSICAL ENVIRONMENT, TRAVEL REQUIREMENTS AND EQUIPMENT
The person in this position will perform the essential function of the position primarily in an office type of environment which may require sitting/standing at a desk, as well as interacting with technology (computer, phone), for most of the day.
SALARY RANGE AND BENEFIT INFORMATION
Salary
$55,000-$75,000/year
Benefit Information
Comprehensive medical, dental and vision insurance plans
Generous paid time off
Wellness and technology stipends
A NOTE ABOUT DEATH
You don’t necessarily need a lot of direct experience in the death care industry to thrive in this role. Personal experience, or even just a thoughtful approach to death or dying, helps inform the work we do. However, it can be beneficial to have a death care foundation which may include, for example, hospice volunteering, death doula training, or grief work. Overall, we are looking for people who are passionate and skilled in creating positive, memorable customer experiences and who are ready to help us build a great company.
EQUAL OPPORTUNITY
Our goal as an employer is to have a feminist, antiracist culture, and to employ a diverse, inclusive workforce that is representative of all people we do or might serve. As such, we do not discriminate on any protected status, and moreover, we celebrate applications from persons of color, persons of all genders and gender expressions, persons of any sexual orientation, the formerly incarcerated, and persons in of any other protected class, such as religion, disability, marital status, veteran status, national origin, pregnancy status, or genetic status. Please feel free to let us know in your application if you fit into any such category, or if you need a reasonable accommodation to apply.
This post is listed Under  Washington jobs
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