Client Support Coordinator Job Vacancy in Cerebral Dallas, TX – Latest Jobs in Dallas, TX
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Company Name : Cerebral
Location : Dallas, TX
Position : Client Support Coordinator
Job Description : Our Company
At Cerebral, we’re on a mission to improve access to long-term, high-quality mental health care for all. We believe that everyone, everywhere deserves to get the care they need. And how are we doing this? By making care convenient and accessible and tackling the stigma that surrounds mental illness.
Since launching in January 2020, we have gone from a team of 5 to over 2,500 team members across the United States and in the United Kingdom working hand-in-hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, long wait times, and stigma. Simone Biles, world champion gymnast and mental health advocate, joined Cerebral as our Chief Impact Officer to help further our mission.
We are the fastest mental health company ever to achieve unicorn status, having raised over $462 million and achieving a valuation of $4.8 billion in under two years. Cerebral’s investors include SoftBank Venture Fund 2, Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT.
It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.
About the Role:
We are looking for Client Support Coordinators to help make sure our clients are always receiving the highest quality care via multiple contact channels, with a strong emphasis on excellent phone support skills.
Responsibilities will include:
Respond to customer inquiries across email, phone, and proprietary messaging systems
This includes both inbound and outbound calls – answering questions regarding prescription orders, account management and more
Offer top-notch written support with excellent spelling and grammar
Build solid, long-term relationships with our clients
Complete trainings and up-trainings as-needed
Maintain highest level of discretion when dealing with customer issues
Always work to meet and exceed performance targets
Proactively surface customer feedback trends
Complete occasional overtime as-needed by the business to maintain SLAs
They will report to the Coordination Team Manager. They will be measured by quality of responses and volume of calls. This will be a full time position (40 hours each week) that pays $19.23 per hour.
Requirements
You are a strong verbal and written communicator
You’re a roll with the punches type of person who doesn’t mind change
You can handle high inbound call and outbound call volumes
You are a highly organized, detail-oriented, multi-tasking extraordinaire
You are highly proficient with a computer and can quickly learn new systems
Able to work a full-time schedule 5 days a week during our preset shift times.
Weekdays: 9am-6pm EST/6am-3pm PST or 12pm-9pm EST/9am-6pm PST
Bonus Points:
You have background in Customer Service or Call Centers
You love a fast-paced and ever changing environment
You are passionate about our mission to improving the access to high quality mental health care
This post is listed Under  Texas jobs
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