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Company Name : Upgrade
Location : Phoenix, AZ 85004
Position : Credit Dispute Specialist ($23-$26)
Job Description : Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people’s lives.The Role: The Credit Dispute Specialist is part of the Business Programs Department which focuses on new and ongoing strategic initiatives to support the success of the Phoenix Service Center as a whole. This role is responsible for the processing of credit disputes and ensuring compliance with the CRRG, FCRA, and business SLAs . The ideal candidate brings a positive mindset to our team environment and embodies the pillars of the Phoenix Service Center (Supporting scalable and efficient growth, providing caring customer experiences, operating with integrity, and building flexible talent and engaged teams).What You’ll Do: Ensure the accuracy and timeliness of the processing of credit disputes received through E- OscarComplete daily credit resolution tasks, and debt verificationsManage the processing of credit disputes and corrections according to regulatory and business SLAsInvestigate internal escalations for credit reporting correctionsSupport the Credit Reporting Analyst on work related to the full credit reporting and dispute processProactive in identifying areas of opportunity within operational processes and offers ideas and suggestions for improvementAssist with other duties, as requiredWhat You Have: Knowledge of e-Oscar and related consumer dispute processes requiredAbility to interpret payment history records, experience with Shaw Systems Spectrum preferredBasic knowledge of consumer lending to ensure credit reporting is in line with the Fair Credit Reporting Act (FCRA) and Credit Reporting Resource Guide (CRRG)Excellent time management and work prioritization skillsAttention to detailAbility to thrive in a fast-paced and changing environment with ease and with minimal supervisionBring a flexible mindset and positive attitude– as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work outputStrong verbal and written communication skillsThis is an in-person role at our Downtown Phoenix location, with no remote option available.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Job Type: Full-timePay: $23.00 – $26.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayWork Location: One location
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