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Company Name : Utah Transit Authority
Location : Salt Lake City, UT 84119
Position : Customer Communications & Social Media Specialist
Job Description : Job Summary
Continuously monitors and disseminates information about rail and bus services including delays and emergency situations. Communicates with customers about delays and alternative options using social media and electronic signage while keeping internal departments informed to support decision making by UTA management. Monitors and responds to Twitter inquiries about UTA services and products. Monitors quality of customer interaction to ensure that Customer Service staff performs to established departmental and company standards of service and to assess ongoing training needs.
Minimum Qualifications
EDUCATION/TRAINING
Associate’s degree in Public Relations, Journalism, Communications, Marketing, Social Media, or related field.
EXPERIENCE
Two years related work experience with demonstrated competency in public relations and customer service.
Excellent written and oral communication skills.
Intermediate proficiency in MS Outlook and Word.
Keyboarding proficiency at 40 nwpm.
Experience with Call Center monitoring and social media platforms preferred.
– OR –
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
This job requires regular and predictable attendance.
UTA’s comprehensive benefits package includes:
Medical with a low deductible, Dental, Life, Vision and Disability Insurance with a flexible health spending account
22 accrued days of PTO (13 vacation days and 9 sick days) including 12 additional holidays off/year
457 Retirement plan, with a Retiree Medical Account
Pension plan, which fully vests after 5 years of employment
Employee health and wellness program including a free on-site clinic and with no cost to employees, their spouses, and their dependents
Training development and career advancement opportunities
Education tuition reimbursement
Free transit passes for all employees, their spouses, and their dependents under the age of 23
Free on-site fitness facilities and discounts to Vasa Fitness
Other discounts and memberships with various community partners.
Pay Rate: $17.477 per hour
Close Date: Open Until Filled
PM21
This post is listed Under Utah jobs
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