Customer Experience Agent Job Vacancy in Paraco Gas Corporation Saugerties, NY 12477 – Latest Jobs in Saugerties, NY 12477
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Company Name : Paraco Gas Corporation
Location : Saugerties, NY 12477
Position : Customer Experience Agent
Job Description : Paraco seeks a motivated full time Customer Experience Agent for this role! Agents may be eligible for rewards, where applicable, such as performance incentives, commissions, voluntary time off, team events, and/or professional development opportunities! This is a remote position and reports to the Manager, Customer Experience.Our Customer Experience Agents are brand ambassadors that represent Paraco in providing memorable, positive and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is responsible for providing first class assistance to current and prospective customers. In this role, you will build genuine connections with Paraco customers by listening, anticipating needs and offering innovative solutions. We’re looking for someone who will deliver a great customer experience and ensure effective resolution of customer’s needs and concerns.Key responsibilities and essential job functions include, but are not limited to: Handling incoming calls in a pleasant and understanding fashion, focused on achieving customer satisfaction.Using effective listening skills to address and to resolve customer issues.Addressing customer concerns in a calm and professional manner while ensuring their requests/questions are handled appropriately and in a timely fashion.Analyzing incoming calls and offering proactive solutions based on information provided and follow-up when necessary.Working in a team-based environment and engaging proactively with both clients and employees throughout the organization.Desired skills and experience: High school diploma or general education (GED).At least one year of related customer service or customer interaction experience and/or training.Contact Center Experience desired but not required.Ability to communicate clearly and professionally.Maintain a strong work ethic and desire to excel. Punctuality and dependability a must.Capable of understanding documents such as instructional and procedural manuals.Basic computer systems: Microsoft Office, 10-key calculators and data entry skills.Scheduled workdays may include weekend hours.Overtime may be offered dependent on call volumes.Bilingual speaking proficiency is a plus but not requiredJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingParental leaveTuition reimbursementVision insuranceWork from homeSchedule:8 hour shiftDay shiftMonday to FridayOvertimeSupplemental Pay:Bonus payExperience:Customer service: 1 year (Preferred)Work Location: One location
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