Customer Service Agent – Teterboro, NJ Job Vacancy in Jet Aviation Teterboro, NJ – Latest Jobs in Teterboro, NJ
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Company Name : Jet Aviation
Location : Teterboro, NJ
Position : Customer Service Agent – Teterboro, NJ
Job Description : :
The Customer Service Agent will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.
Main Responsibilities:
Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
Resolve customer inquiries and complaints fairly and effectively
Increase customer satisfaction by understanding their needs and by responding to them promptly and efficiently
Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
Recommend and implement programs to support customer needs
Assist flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements
Attend to handling requests, carry out pre- and post flight administrative tasks including proper recording of all services in FBO1
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
Respect all airport policies and all applicable laws and regulations without alienating customers and conduct all work in accordance with Jet Aviation’s Policies, Manuals and Procedures
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Minimum Requirements:
High School Diploma/GED or equivalent
Valid driver’s license
English language skills (e.g. B2 proficiency level or equivalent)
Good communication skills
Common courtesy and customer orientation
Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
Desired Characteristics:
Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
Ability to work calmly and effectively under pressure
Possesses cultural awareness and required sensitivity
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Hospitality experience
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
This post is listed Under New Jersey jobs
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